Ratings based on 969 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Valérie - Front Desk Manager , Hotel Management
Bonjour Carl,Merci d'avoir pris le temps de partager votre expérience.Bien sincèrement
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Camilia, Hotel Management
Dear Guest, Thank you for your feedback.See you soon.Best regards,Camilia
by A verified traveler
Posted 21 Sep 2024
The facility was good but taxi the hotel hired was terrible! They charged me 46 euros for just for 10 minutes ride between the hotel and airport! In addition, they remained charge me 300 EUR deposit which was withdrawn from my account! I think I will never use this hotel. Other than those, I am satisfied with the hotel.
Comment from Hotel Management
25 Sep 2024 by Camilia, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us.We have noted your comments which we will share with our teams.Regarding the 300, this is a deposit which is automatically released upon your return. Obviously, depending on your bank, it may be released later.Best regards,Camilia
by A verified traveler
Posted 18 Sep 2024
The pool is amazing
by A verified traveler
Posted 10 Sep 2024 on Hotels
Comment from Hotel Management
13 Sep 2024 by Camilia, Hotel Management
Cher Client,Un grand merci pour cette belle note et à très bientôt parmi nous !Bien cordialement,Camilia
by A verified traveler
Posted 6 Sep 2024
Everything was wonderful, the gentleman at check in was extremely helpful and polite to make our stay a wonderful experience! The breakfast was delicious and reach in variety! The lady at checkout was very friendly and helpful with arrangements for shuttle!
Very clean, modern, and a wonderful pool!
Comment from Hotel Management
9 Sep 2024 by Camilia, Hotel Management
Dear Corina,A lot of thanks for your wonderful feedback !We are delighted to read that you enjoyed your stay in our hotel and hope to have the pleasure of welcoming you again very soon !Best regards,Camilia
by A verified traveler
Posted 18 Aug 2024
Excellent hotel for the value. Wonderful staff. Great breakfast buffet.
Comment from Hotel Management
19 Aug 2024 by Camilia, Hotel Management
Dear Susan,Thank you very much for this wonderful feedback !Best regards,Camilia
by A verified traveler
Posted 9 Aug 2024 on CheapTickets
Comment from Hotel Management
16 Aug 2024 by Valérie - Front Desk Manager , Hotel Management
Dear Mark, All the Oceania Roissy CDG Team thank you for your good quotation.Looking forward to welcoming you in the future.Best regards
by A verified traveler
Posted 31 Jul 2024
Hotel staff was rude as we were given room which we didn't like staff did not change our room which lead us to vacate room in the middle of night 3 am and also struggling for refund.
Room was terrible with sofa beds.
Comment from Hotel Management
2 Aug 2024 by Valérie - Front Desk Manager , Hotel Management
Dear Susmita,We feel surprised to read your comment. You booked a Prestige Room which is a 32 square meter room composed with : 1 large bed and a sofa bed for children. You were provided with this type of room. We can understand that you did not like the room but, as our colleague confirmed, the hotel was fully booked so it was not possible at all to provide another room for 4 people.We thank you for your understanding.Best regards
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
1 Aug 2024 by Valérie - Front Desk Manager , Hotel Management
Dear Clive,We thank you once more for your reservation and for your quotation.Best regards
