Ratings based on 714 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2024
by A verified traveler
Posted 19 Aug 2024
Generally good. But the electric car charging facilities were very poor. Firstly they looked dangerous/ out of action and secondly they didn’t have commonly used plug sockets. The nearest alternative chargers are a long way away, which was extremely inconvenient. I won’t stay again unless they upgrade their electric chargers.
Comment from Hotel Management
21 Aug 2024 by Jean Adjoint de direction Novotel Le Mans, Hotel Management
Dear Julian,Thank you for taking the time to tell us about your experience at the Novotel Le Mans. We are sorry that your eccperience did not meet your expectations, please allow us to express our sincerest apologies. About the sockets, it was not really a charging facility for electric cars. It was only an emergency sockets for the customers who needs to charge their cars. But in 2025, the hotel have a project to put a real charging facilities for electric cars.Sincerely
by A verified traveler
Posted 13 Aug 2024
Easy stopover
Comment from Hotel Management
21 Aug 2024 by Jean Adjoint de direction Novotel Le Mans, Hotel Management
Dear Cheryl,We very much appreciate your comments regarding your stay at the Novotel. Sincerely
by A verified traveler
Posted 7 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by Jean Adjoint de direction, Hotel Management
Bonjour Monsieur Mark,Merci pour votre note.Bonne journée.
by A verified traveler
Posted 7 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by Jean Adjoint de direction, Hotel Management
Bonjour Monsieur James,C’est avec grand plaisir que nous recevons votre note positif Au plaisir de vous accueillir lors d'un prochain séjour,Très belle journée,
by A verified traveler
Posted 6 Aug 2024
Nice place for a stop on the way through France. Outdoor pool and play area was great for kids!
Seems everyone else had the same idea!
Restaurant gets booked up quickly and we struggled to eat due to delays getting to the hotel with the now inevitable immigration delays at Caen port. Uber Eats to the hotel was a saviour.
Breakfast on the other hand was utterly appalling. Came down at 0830 to find the buffet completely devoid of food and the staff very slow to react and stock up. Even then it was limited. Not sure what the issue was that a breakfast advertised to 10am was lacking 90 mins before that.
If they sorted out the food and drink issues at this hotel, it would be a much better experience for all guests.
Comment from Hotel Management
7 Aug 2024 by Mara DESCHAMPS - Directrice, Hotel Management
Hello,We would like to thank you for taking the time to give us feedback following your stay in our establishment. We have noted the points on which we can improve to ensure that your next stay goes as smoothly as possible and have passed them on to the relevant departments.We hope to welcome you back very soon so that you can see the improvements for yourself and we wish you a very good day,
by A verified traveler
Great and family friendly
Posted 3 Aug 2024 on HotelsReally great place to stop
Comment from Hotel Management
7 Aug 2024 by Mara DESCHAMPS - Directrice, Hotel Management
Hello , Thank you very much for your review of our establishment. We are delighted that you enjoyed your stay. We hope to welcome you again very soon and wish you a good day,
by A verified traveler
Posted 3 Aug 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by Mara DESCHAMPS - Directrice, Hotel Management
Bonjour Monsieur, Toute l'équipe se joint à moi pour vous remercier d'avoir pris le temps de nous faire un retour suite à votre séjour dans notre établissement. Nous sommes ravis de lire que tout se soit bien passé, sachant que notre priorité est la satisfaction de tous nos clients. Nous espérons vous revoir bientôt parmi nous et vous souhaitons une bonne journée,
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by Mara DESCHAMPS - Directrice, Hotel Management
Hello Sir, Thank you very much for your review of our establishment. We are delighted that you enjoyed your stay. We hope to welcome you again very soon and wish you a good day,
by A verified traveler
Posted 28 Jul 2024
Comment from Hotel Management
30 Jul 2024 by Mara DESCHAMPS - Directrice, Hotel Management
Hello,Thank you for taking the time to write to us following your stay at Novotel Le Mans.We are sorry that the service did not live up to your expectations, and we sincerely apologise.We hope to have the pleasure of seeing you again soon so that you can see the improvements for yourself.Have a nice day,
