Ratings based on 416 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
Need a lot of improvements
Comment from Hotel Management
16 Dec 2024 by La Direction, Hotel Management
Bonjour et merci pour votre avis.Il permettra des améliorations pour la satisfaction de nos clients.Nous espérons que vous ne nous priverez pas de votre confiance et souhaitons vous accueillir lors d'un prochain séjour.A très bientôtLa Direction
by A verified traveler
Posted 27 Oct 2024
I had a very poor internet connection in my room and in the hallway. I had to go to the lobby to access the internet.
Comment from Hotel Management
28 Oct 2024 by The Management, Hotel Management
Dear guest,We thank you for sharing your past experience in our establishment.We are really sorry for the bad internet connection, we will improve.We hope that you will not deprive us of your trust and wish to welcome you during a future stay, to serve you better.See you soonBest regardsThe Management
by A verified traveler
Awful expérience
Posted 31 Jul 2024 on HotelsTerrible !!! I ve seen a roach in the lobby , the hotel is so old !! Never thought you would list that crap 150 per night ! Mold in the bathroom completely unkept . It s 4 am i m not évent sleeping can t wait to get to the airport and forget about it . Nice beach thought . And shoutout to Eric the Bartender he s amazing
Comment from Hotel Management
31 Jul 2024 by The Management of the hotel, Hotel Management
Dear guest,We would like to apologize for your bad experience. However, please know that your situation is exceptional. We take good note of your remarks and will make sure to improve. We hope that all this has not affected your trust in our establishment and that we will have the pleasure of welcoming you again soon.Best regards,The Management
by A verified traveler
Posted 17 Jul 2024
The property is not well maintained.
Comment from Hotel Management
17 Jul 2024 by The Management of the hotel, Hotel Management
Good morning and thank you for your feedback, we'll do something about it.See you soonBest regardsThe Management
by A verified traveler
Posted 25 Jun 2024
The hotel was close to the airport, the room was clean and the staff good. The hotel looks like it was built in the 1960's with no updates. The structure is tired and in desperate need of modern updating.
Comment from Hotel Management
25 Jun 2024 by The Management of the hotel, Hotel Management
Dear Guest,Thank you for taking the time to share your experience at our establishment.We're delighted that, overall, you had a pleasant stay.Please note that we have been renovating our rooms since last month.We look forward to seeing you again;See you soonBest regards,The Management
by A verified traveler
Posted 17 Jun 2024
Good
Comment from Hotel Management
18 Jun 2024 by La Direction, Hotel Management
Bonjour et merci pour cette excellente note.Votre satisfaction est notre plus belle récompense.Dans l'attente du plaisir de vous accueillir lors d'un prochain séjour ;A très bientôtLa Direction
by A verified traveler from Kingston
Posted 17 Mar 2024
A disappointing hotel. The place had a musky odour, the towels smelled used, the breakfast was very limited and lacked flavour.
Comment from Hotel Management
18 Mar 2024 by The Management of the hotel, Hotel Management
Dear guest,We thank you for taking the time to write us these few lines.We are sorry that we were unable to satisfy you.We nevertheless hope that you will not deprive us of your trust and wish to see you again, to serve you better.See you soonBest regards,The Management
by A verified traveler
Posted 16 Mar 2024
My stay at the Hotel Fleur D’épée was marvellous. The reception staff as well as the dining and cleaning staff were professional, courteous and polite. I made the right choice to sta at this hotel. I was ver pleased with the staff in general. I will return to Guadeloupe and I will stay again at the Hotel Fleur d’épée. Kudos to you all . Thank you
Comment from Hotel Management
18 Mar 2024 by The Management of the hotel, Hotel Management
Dear guest,It is with great joy that we learned of your opinion and we thank you for it.We are delighted to have made your stay most enjoyable and look forward to seeing you again very soon.See you soonBest regardsThe Management
by A verified traveler
Posted 12 Mar 2024 on Travelocity
Property is in a nice area
Nice beach and beach staff
Property is in need of a major renovation
Comment from Hotel Management
12 Mar 2024 by The Management of the hotel, Hotel Management
Good morning and thank you for taking the time to share your past experience in our establishment.Renovations will begin this summer.We look forward to welcoming you during your next stay;See you soonBest regardsThe Management
by A verified traveler from Prairieville La
Posted 11 Feb 2024
Everything excellent
Comment from Hotel Management
12 Feb 2024 by The Management of the hotel, Hotel Management
Dear guest,Thank you very much for your kind comment! We are delighted to hear that you found everything excellent during your stay. Your satisfaction is our greatest reward and we're glad we were able to meet your expectations. We will continue to work hard to maintain our level of excellence and provide you with memorable experiences in the future. We look forward to welcoming you back to the Fleur d'Épée Hotel soon.Best regardsThe Management
