Ratings based on 545 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Sep 2024
by A verified traveler
Posted 7 Sep 2024
Average property but very good location. Bus stop is less than a 5 min walk and if only takes about 20 mins to get to the beach. Very cheap bus fares. Property is close by (again not even a 5 min walk) to convenience shops, bakeries, butchers, fish mongers which is nice as we made use of the cooking facilities in the apartment. The kitchen utensils however were disappointing. Our bread knife was broken / hazardous. No proper cooking utensils available so cooking was a struggle. Our room was only cleaned once. The kitchen was still left a mess when we came back to the room. Most of the staff were pleasant apart from one lady at reception. Dark haired lady. Very rude and didn’t seem bothered to want to help at all. She had attitude towards us when we questioned her about overcharging us for our stay… which she did and she didn’t even apologise. Don’t think she should be working in reception if that’s how she treats paying guests. Apart from that pool was ok. Made use of the ping pong table which was fun. Hotel clean but could do with refurbishment. It’s a little run down in places. Liked the fact there is filtered cold and sparkling water available 24/7 free of charge in reception which was much needed while there during summer.
Comment from Hotel Management
18 Sep 2024 by Stéphanie, Hotel Management
Chère Amelia,Nous vous remercions d’avoir pris le temps de partager votre expérience détaillée. Nous sommes heureux de savoir que vous avez apprécié la situation géographique de notre établissement, la proximité des commerces, ainsi que la piscine et les commodités telles que l’eau filtrée disponible à la réception.Cependant, nous sommes sincèrement désolés que certains aspects de votre séjour n’aient pas été à la hauteur de vos attentes, notamment les ustensiles de cuisine, la fréquence du ménage et l'accueil reçu à la réception. Sachez que nous prenons vos remarques très au sérieux, et nous allons nous assurer que l’équipement des cuisines soit vérifié et amélioré. Concernant l'attitude du personnel, nous allons enquêter sur cette situation car ce n’est pas le type de service que nous souhaitons offrir à nos clients. Nous vous présentons nos excuses pour cette expérience désagréable et veillerons à y remédier.Votre retour est précieux pour nous aider à améliorer nos services et offrir un meilleur séjour à nos clients à l’avenir. Nous espérons que vous nous donnerez une autre chance de vous accueillir dans de meilleures conditions.Cordialement,Stéphanie
by A verified traveler
Posted 31 Aug 2024 on Hotels
by A verified traveler
Posted 29 Aug 2024 on Hotels
by A verified traveler
Posted 25 Aug 2024 on Hotels
by A verified traveler
Amazing
Posted 22 Aug 2024 on HotelsAmazing stay.
by A verified traveler
Posted 29 Jul 2024 on Hotels
by A verified traveler
Posted 24 Jul 2024 on Hotels
by A verified traveler
Posted 7 Jul 2024 on Hotels
by A verified traveler
Posted 8 Jun 2024
Lily was very friendly and helpful. She always greeted me with a smile. Zenitude is a lovely secret in Cannes
I’d stay there again 😊
