Ratings based on 849 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Tina, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express LAYTON-I-15.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Holiday Inn Express, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LAYTON-I-15.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Tina, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express LAYTON-I-15.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express
by A verified traveler from St James City
Posted 7 Nov 2024
Comfortable bed and pillows! Staff was very efficient and friendly
Comment from Hotel Management
11 Nov 2024 by Tina, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express LAYTON-I-15.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Tina, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LAYTON-I-15.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments
by A verified traveler
Posted 20 Oct 2024
This location was convenient and good enough for what I needed, which was simply a place to sleep. Breakfast was mediocre (kinda bland, ran out of food/seating, but multiple food type options). Staff was friendly. Pool was closed. Stairs were closed for renovation (fire safety issue??) and elevator was rickety and had a waiting time (no stairs, one elevator for whole hotel). Ice machines broken. AC/heater was difficult to use/did not keep set temp. Hallway spelt like urine and chemicals. Had bottles of shampoo/conditioner/body wash which was nice. Overall fine experience but nothing to rave about.
Comment from Hotel Management
23 Oct 2024 by Tina, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LAYTON-I-15.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments
by A verified traveler
Posted 19 Oct 2024
Lots of dining options close by. Very comfortable Room recently renovated
Comment from Hotel Management
23 Oct 2024 by Tina, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express LAYTON-I-15.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.
by A verified traveler
Posted 15 Oct 2024
Renovations are a distraction. Receptionist with ring in bottom lip did not impress us plus we couldn’t understand her at first.
Comment from Hotel Management
16 Oct 2024 by Holiday Inn Express, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LAYTON-I-15.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.
by A verified traveler
Posted 13 Oct 2024
I had a bad experience trying to check in.
Comment from Hotel Management
13 Oct 2024 by Holiday Inn Express, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express LAYTON-I-15.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.
by A verified traveler
Posted 12 Oct 2024
The hotel is very clean. The staff is very friendly
I would recommend this place to others
Comment from Hotel Management
13 Oct 2024 by Tina, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express LAYTON-I-15.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.
