Ratings based on 731 Verified Reviews
2.8 Room cleanliness
3.0 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Nice
Comment from Hotel Management
28 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 21 Nov 2024
Clean, simple, affordable. Exwhat I need as a student who travels to school each week.
Comment from Hotel Management
21 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,It’s great to hear that the hotel met your needs as a student travelling frequently. Clean, simple, and affordable accommodations are always a good choice for a hassle-free stay. Glad it worked out for you!
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
by A verified traveler
Posted 2 Nov 2024
There were cockroaches in the room ants there is no ventilation in the bathroom
Comment from Hotel Management
3 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for bringing this to our attention. We're deeply sorry for the discomfort you experienced due to the pest issue and lack of ventilation in the bathroom. Please know that we take cleanliness and guest comfort very seriously, and we're working to resolve these concerns immediately. We appreciate your feedback and hope we have the chance to provide a better experience in the future.
by A verified traveler
Posted 30 Oct 2024
I picked this hotel because it has the Wyndham name associated with it. That was a huge disappointment! Here is a list of the issues:
No elevator
Uneven stairs
Dark stairs to the ice maker
Shower plumbing fixtures loose and open at the wall
Dirty carpet with worn spots to the backing
Beds were awful, hard as the floor, you could feel the coils and wire that wrapped around the outside of the mattress
Pillows were so small and flat flat flat!
We had to ask for a hair dryer (it was stolen from the room)
Junk cars (flat tires, missing tires, and looked lived in) around the property
The website listed hot breakfast, it was a "TO GO BREAKFAST" that wasn't there. No fruit, protein bars, juice, nothing!
2 small towels, 2 washclothes for 2 people
There was construction for roof repairs and the workers parked vehicles across several parking spaces. Work vehicles were parked behind guest vehicles. There were no saftey signs or barriers up to prevent people from entering the work area.
The staff was helpful!
Comment from Hotel Management
1 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.
by A verified traveler
Posted 28 Oct 2024
When we arrived Saturday afternoon we were met by a smiling and welcoming young man "Guna". He remained that evening and early next morning. Then "Hatel" greeted us after breakfast and before we left. I must say that smiling friendly faces make a HUGE difference in life! And we were very grateful for them. Also the facilities and our room were very clean with a welcoming environment! Thanks sooo very much!
Comment from Hotel Management
29 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team, particularly Guna and Hatel. Their friendly demeanour truly reflects our commitment to providing exceptional service. We're also pleased that you found our facilities and your room to be clean and welcoming. Your kind words mean a lot to us, and we look forward to welcoming you back for another enjoyable stay!
by A verified traveler
Posted 24 Oct 2024
I was on the second floor and had to walk up the stairs outside to get to my room - there is no elevator in the lobby leading to the other levels. Very strange and unsafe.
Comment from Hotel Management
24 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback. We understand that the layout may have felt inconvenient and unusual, and we apologize if it caused any discomfort during your stay. Safety and accessibility are important to us, and we will consider your concerns as we look for ways to improve our guest experience. We appreciate your input and hope you’ll consider staying with us again in the future.
by A verified traveler
Posted 23 Oct 2024
Dirty
Comment from Hotel Management
23 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
