Ratings based on 625 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Had a great stay at the Red Roof Inn. The staff was very friendly and we had a great time.
Comment from Hotel Management
21 Nov 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Amanda,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LAWRENCEBURG. I was thrilled to read you had a great stay with us. You also mentioned our staff was very friendly. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Nov 2024
NICE ENJOYED MY STAY ❗❗
CUTE LITTLE TOWN....CITY
❤❤❤
by A verified traveler
Posted 6 Nov 2024
Friendly check in and service.
Comment from Hotel Management
7 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN LAWRENCEBURG. Sonya, I am happy to hear that you found our front desk staff to be friendly. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Sonya, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Frank,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Lawrenceburg and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Oct 2024
Good
Comment from Hotel Management
6 Nov 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Heather,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LAWRENCEBURG. I am happy you had a good experience with us, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Oct 2024
Staff was very friendly and efficient. The price of the room was on point!
Comment from Hotel Management
2 Nov 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Tracey. The staff and I at the Red Roof Inn Lawrenceburg appreciate your 5/5 score following your stay. I am thrilled that our friendly staff, price point and the other highlights pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Charlene, Hotel Management
Thank you for taking time to tell us about your experience at Red Roof Inn Lawrenceburg. I am sorry that your experience did not meet your expectations. Please except our sincerest apologies. At Red Roof it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
by A verified traveler
Posted 18 Oct 2024
The floors in my room 248 were filthy, the bottom of my feet were black after walking around. The bed and lamps wreaked of vape, obviously no smoking room doesn’t also mean no vaping room. I received a 5am wake up call that I didn’t request
Comment from Hotel Management
18 Oct 2024 by Charlene, Hotel Management
Thank you for taking time to tell us about your experience at the Red Roof Inn Lawrenceburg. I am sorry that your experience did not meet your expectations. Please except our sincerest apologies. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,I1301@redroof.com
by A verified traveler
Posted 13 Oct 2024
It was excellent in every area. The breakfast was awesome.
Comment from Hotel Management
14 Oct 2024 by Charlene, Hotel Management
Thank you, for taking time out to give us a review. We are glad you enjoyed your stay with us. We look forward to seeing you again.
by A verified traveler
Posted 9 Oct 2024
It was clean, reasonably priced good staff at front desk, but there was an early check-in fee of $25 at 11 AM so I left but came back around 2 PM and got a room with no fee
Comment from Hotel Management
10 Oct 2024 by Charlene, Hotel Management
Thank you for taking time to give us a review. We are glad you enjoyed your stay. The early check in fee is part of our policy to ensure availability of rooms outside of check in times, we appreciate your understanding and look forward to welcoming you back again!
