Ratings based on 665 Verified Reviews
3.4 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
The curtins were shredded, there was a open coke in the fridge and when you walk in it smelled of smoke. But the bed was comfortable and the price was good
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello kameron,We appreciate your feedback and are glad you found the bed comfortable and the pricing satisfactory. We will share your comments with our team for further improvement. Thank you for choosing to stay with us, and we hope to welcome you back for an even better experience.
by A verified traveler
Posted 19 Nov 2024
I forgot to take pictures of Room 207 on Nov 16, 2024 but it wasn't clean. There were hairs all over the bathroom floor and shower. Trash, old tissues under the vanity, stink bugs by the window, curtain lining dirty and water marks, ceiling watermarks above the closest bed to the door. I wish i could get a credit to my account. Thank you.
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Natasha, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 4 Nov 2024
Had two different beds that had blood all over the actual mattress and both had blood on the sheets like the sheets had never been changed
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Sara, We are sorry to hear about your disappointment and appreciate you bringing this to our attention. Rest assured, we have passed your feedback to our housekeeping team for review and necessary action. Our guests' comfort and well-being are our top priorities, and we strive to continuously improve our services.
by A verified traveler
Posted 3 Nov 2024
it is an older place, but clean
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello kathy, We are pleased to hear that you found your stay at our hotel satisfactory in terms of cleanliness. We appreciate your feedback and hope to welcome you back in the future.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello MARY, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 27 Oct 2024
We had a handicap room and the beds were so high to get in one of us used the chair to crawl in. Sink was very high also
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Karen, We appreciate your feedback and apologize for any inconvenience experienced during your stay. Your comments will be shared with our team for further review. Our goal is to ensure all guests have a comfortable stay, and we take your concerns seriously.
by A verified traveler
Posted 18 Oct 2024
Staff was very friendly and helpful. Breakfast was excellent.
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello jerry,We are delighted to hear that you found our staff friendly and helpful, and enjoyed the excellent breakfast during your stay. We appreciate your positive feedback and hope to welcome you back in the future.
by A verified traveler
Posted 13 Oct 2024
N/a
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Pamela, We appreciate you taking the time to share your feedback with us. Your comments help us to improve our services for future guests. Feel free to contact our management team directly to further discuss your experience with us. Thank you for choosing to stay with us.
by A verified traveler
Posted 12 Oct 2024
The staff were very accommodating and helpful. I am sensitive to scents and our room smelled very strongly. When I told the staff at the desk they thought the room had probably been deep cleaned that day so they gave us another room which didn’t smell as much. I would suggest using more natural or unscented cleaners, as more and more people are sensitive or allergic.
We had a good stay and thank you for treating us well. The room was very comfortable and the fridge was handy.
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello John, We appreciate your feedback and are glad to hear that you found our staff accommodating. Your suggestion regarding the cleaners is duly noted for future improvements. We are pleased that you enjoyed your stay and found the room comfortable, with the fridge being convenient for you. Thank you for choosing our hotel, and we hope to welcome you back in the future.
by A verified traveler
Posted 9 Oct 2024
The staff was nice and rooms were clean but we went to swim also and I called before I went to check in and they said yes it's open well it wasn't because the heat had went out of the pool and it's was ice cold you couldn't swim and than they said they would fix it but just put a out of service note on the door
Comment from Hotel Management
12 Oct 2024 by Manager, Hotel Management
Hello Belinda, We appreciate your compliment about our staff and room cleanliness. We apologize for any inconvenience regarding the pool temperature, and we understand your disappointment. Rest assured, our team is addressing the issue to provide a better experience for future guests.
