Ratings based on 986 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 3 Nov 2024
There was a train right outside my window that passed through at 1:00am, 2:30am, and again at 7:30
Comment from Hotel Management
4 Nov 2024 by Cheryl P, Hotel Management
We apologize for the inconvenience. Please note that if you visit our property in the future, you may request a room on the opposite side of the train track. We hope to see you again soon.
by A verified traveler
Posted 3 Nov 2024
Noisy and needs facelift.
Comment from Hotel Management
3 Nov 2024 by Cheryl P, Hotel Management
Thank you for your 4/5 rating. We look forward to seeing you again soon.
by A verified traveler
Posted 29 Oct 2024
The room was facing the train tracks and it was quite noisy. That is the only critic I have for this stay.
Comment from Hotel Management
30 Oct 2024 by Cheryl P., Hotel Management
We apologize for the inconvenience of your stay. We do look forward to seeing you again soon.
by A verified traveler from Prospect
Posted 23 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Cheryl P, Hotel Management
We are very sorry you didn't enjoy your stay with us here at The Hollywood Hotel and Casino. We hope you return in the future for a better experience with us.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Cheryl P, Hotel Management
Hi Linda, Thank you for your 5/5 rating. We appreciate your business. We look forward to seeing you again soon.
by A verified traveler
Posted 19 Oct 2024
We really enjoy staying here. Clean , friendly, and fun!
Comment from Hotel Management
20 Oct 2024 by Cheryl P, Hotel Management
Hi Denise, We appreciate your 5/5 rating. We appreciate you business and look forward to seeing you again soon.
by A verified traveler
Posted 16 Oct 2024
It’s a nice place to visit
Comment from Hotel Management
17 Oct 2024 by Cheryl P, Hotel Management
Thank you for you 4/5 rating. We value you as a guest and we look forward to seeing you again soon.
by A verified traveler
Posted 14 Oct 2024
Upon arrival, there is no parking available. 3 nights and all 3 nights had to park in remote parking, which made for a long walk back to the hotel. Getting off on the 2nd floor elevator, first thing I noticed was how dirty, stained the yellow carpet was. Room was relatively clean. Unfortunately the 2nd floor is ground level with the Railroad tracks 50' away and train blows its whistle all the way thru town at 230 in the am is alarming. If making reservations, ask to be away from train tracks
Staff was friendly and accommodating in meeting our needs. Maid service did not happen as they are short staffed so we had to stop by front desk and pickup towels and washrags.
On a positive note: great location with other things to do than set in a room and watch tv. Close to Downton and local entertainment.
Overall not a terrible experience just some room for improvement of the Hotels side.
Comment from Hotel Management
14 Oct 2024 by Cheryl P, Hotel Management
Thank you for choosing Hollywood for your stay. We look forward to hosting you again.
by A verified traveler
Posted 13 Oct 2024
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Comment from Hotel Management
13 Oct 2024 by Cheryl P, Hotel Management
Thank you for your 5/5 rating. We certainly appreciate your business. We look forward to seeing you again soon.
