Ratings based on 976 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The breakfast and coffee was good. The room was comfortable. Plenty of parking. Close to Chilis restaurant which made the whole area smell good.
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Benjamin,We are delighted to hear that you enjoyed our breakfast, coffee, and comfortable rooms, as well as our ample parking facilities. Our convenient location near Chilis restaurant is a bonus for many of our guests. We appreciate your positive feedback and hope to welcome you back in the future.
by A verified traveler
Posted 15 Nov 2024
There were stains on the floor and sitting chair. I had to reprogram the clock because it was off by four hours. I also had to reprogram the tv remote control because it wasn’t even paired to it. One of the mattresses had a large stain on it that was questionable. Fortunately, I opted not to sleep on that bed before I saw the stain.
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Andrea,We strive to maintain high cleanliness standards and apologize for the oversights you encountered during your stay. Rest assured, your feedback will be shared with the relevant teams for further review and improvement. Your comfort and satisfaction are important to us, and we appreciate you bringing these issues to our attention.
by A verified traveler
Posted 13 Nov 2024
Required a $100 deposit for incidentals, when they have nothing to offer. Still trying to get a refund, but communication is poor with this property. Very shady, but good location.
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello MARK,We apologize for any inconvenience the deposit requirement may have caused. Please contact our management for further assistance with the refund process. We value your feedback and aim to improve our communication in the future. Thank you for highlighting our property's convenient location.
by A verified traveler
Posted 12 Nov 2024
The hotel is very dated. The room was clean and comfortable. The shower drain was not draining properly which was an issue. The hotel staff was very friendly and accommodating.
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Nicole,We appreciate your feedback regarding our dated decor and are glad to hear you found your room clean and comfortable. We apologize for the inconvenience with the shower drain and will address this with our maintenance team. It's great to hear you had positive interactions with our friendly staff. Thank you for sharing your experience with us.
by A verified traveler
Posted 11 Nov 2024
We were there 2 nights. After we checked in, we never saw a staff person. The front desk was always vacant. Never saw a breakfast attendant. Room was quiet, but nothing special. Was very expensive because of KU football game.
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Edward,We appreciate you taking the time to share your experience with us. Our team aims to provide a seamless stay for all guests. We regret if the lack of staff presence impacted your impression and assure you it isn't our usual standard. Your feedback is valuable in helping us enhance our services for future guests.
by A verified traveler
Posted 11 Nov 2024
Needs updating and overall repairs
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Carol,We appreciate your feedback and will share it with our team for future improvements. Your comments are valuable to us as we strive to enhance our guests' experiences.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Danielle,We are delighted to hear you had a great stay at our hotel! We look forward to welcoming you back soon for another fantastic experience.
by A verified traveler from Butler
Posted 3 Nov 2024
The only positive thing I can say, is the bedding was clean in the bed was comfortable. Bathroom was disgusting. It were handprints on the headboard and marks from drinks on the nightstand. We booked for two nights and only stayed one night because it was dirty. When I told the front desk clerk that as we were checking out, he didn’t even acknowledge me.
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello JOANI,Thank you for sharing your feedback with us. We regret to hear about your experience and appreciate your comments about the bedding. We will address your concerns regarding cleanliness with our team to ensure improvements are made for future guests. We apologize for any lapses in service encountered during your stay and will use your input to enhance our guest experience.
by A verified traveler
Posted 2 Nov 2024
Friendly
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Shelley,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be friendly during your stay. Your kind words will be shared with our team to encourage their hard work. We appreciate your valuable comments and hope to welcome you back in the future.
by A verified traveler
Posted 2 Nov 2024
it was very clean
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Betty,We are delighted to hear that you found our hotel to be very clean. Our housekeeping team works diligently to ensure a high standard of cleanliness for all our guests' comfort and satisfaction. Should you have any further feedback or requests, please do not hesitate to reach out to our management team for further assistance.
