Ratings based on 858 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
by A verified traveler
Posted 15 Dec 2024
We were in Lawrence for KU Basketball game. They had one person manning check in desk, that was half dead. She wasn’t enthusiastic, she wasn’t smiling, she wasn’t snappy or on the ball. It took her 15-20 minutes to check in the foursome in front of us. She did apologize for the wait. But why don’t you have backup when you have a line of people waiting? And someone as slow as the second coming?
The bathroom door was filthy. Dirty finger marks running entire length of door and tons of scuff marks across the bottom. Why don’t you paint it?
Everything else seemed clean, but the pillow cases were not bright white. I’m sorry I was so grossed out. We have stayed here before. What the hell has happened?
When we left in morning, the guy behind counter NEVER looked up. We went past him 3 times.
The only bright light was the lovely lady working the breakfast area. She greeted us and was very engaging and pleasant to talk to! God Bless Her!
Maybe you can’t find pleasant, personable, people persons to run front desk, for what you are paying, and I don’t know what you are paying.
We were disappointed. You don’t need to print this review, but someone needs to know what your customers are experiencing.
For the record, this is the first review I have ever written, this was just too much.
Comment from Hotel Management
16 Dec 2024 by MP, Hotel Management
Appreciate you staying at our hotel and accept our sincere apologies for your discomfort. Hope to see you in future. Thank you
by A verified traveler
Posted 15 Dec 2024
Very friendly staff. And an excellent breakfast. Thank you!
by A verified traveler
Posted 14 Dec 2024
Great room and bed
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Davi, Hotel Management
Thank you for your kind review! We hope to serve you again in the future.
by A verified traveler from Naperville
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Davi, Hotel Management
Thank you for your kind review. We are delighted that we have exceeded your expectations and hope to serve you again in the future.
by A verified traveler
Posted 2 Dec 2024
This property is off the path a bit and close to Hallmarks plant. It is in renovation and a bit quiet. We live in town and we’re getting plumbing work done at the house and were surprised to learn of comforts anti residents policy. We thought 150 dollar deposit per room was odd.
by A verified traveler
Posted 1 Dec 2024
Construction was noisy and we had to walk around them constantly. The staff however was incredible!!!
by A verified traveler
Posted 29 Nov 2024
Charged a cleaning fee for using coffee machine???
by A verified traveler
Posted 24 Nov 2024
We sure enjoyed all the staff, location was good . Beds slept good. The breakfast staff was excellent. She made our mornings so enjoyable
