Ratings based on 79 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jul 2024
My only gripe is that the drink situation in the buffet area. You have to find a server to get you a Pepsi. They have drink machines but keep them covered. Why? The food is self-service.
by A verified traveler
mattress way tooo hard.
Posted 13 Oct 2021 on Hotelsbed rock hard woke up first morning with terrible back pain. Could be better softer mattress.
by A verified traveler from Toronto, Canada
Posted 29 Sep 2019
The Entertainment Crew was amazing and very entertaining and funny. Food was good. Massage was great.
I expected more though out of a 5 star property. Out bathtub took forever to drain and filled with water quickly. The glass partition in the tub was not sealed at the bottom and water leaked everywhere and soaked the floor. The toilet was broken. Also, I have never stayed at any hotel or resort that did not provide an iron for guests to press their clothes. When you travel, everything gets wrinkled and requires pressing. They did not even have irons to borrow. They expected you to pay €4.50 to have housekeeping press each item for you and to make matters worse, you couldn’t get the items back until the next day. When I complained about it, the response from the woman at reception was that there’s nothing they could do for me. That’s the way Iberostar runs things. Not very accommodating and quite rude.
Most of the staff were friendly including the Entertainment Crew, Bartenders, Housekeeper and restaurant staff. Most of the front desk staff were friendly but there were a couple of them that were unfriendly and sometimes rude.
Also, there was nothing around this resort and taxis were very expensive to get anywhere. A car rental is definitely a must.
I would not stay at this resort again but rather would stay right in Rethymno near the port and beaches.
by A verified traveler
Posted 18 Sep 2019
by A verified traveler
Magical couples holiday
Posted 9 Sep 2019 on HotelsWe absolutely loved our holiday at this fabulous hotel. The service was impeccable. I particularly loved the pilates and yoga class first thing, the swim up bar and sundowners on the stunning terrace bar. Definitely hope to return!
We came for a couples break without our children. The children's entertainment schedule looked good, and all the children were well behaved.
by A verified traveler
Homly high class
Posted 8 Sep 2019 on HotelsIts always a pleasure to stay at Creta Marine.
by A verified traveler from Toronto
Posted 30 Jul 2019
Just ok. Mass production facility. Great views. Rooms need a refresh.
by A verified traveler
Iberostar Creta Marine
Posted 12 Sep 2018 on HotelsFour of us stayed at the Iberostar Creta Marine. My review is very positive. The rooms were nice and clean with a nice little patio with table and chairs. Our rate included breakfast and dinner. The buffets and service were very good. The pool and area by the ocean were very nice. We took advantage of the great location. We liked that it was very central. A little over an hour from HERAKLION airport. It was another hour from charming Chania. We would definitely recommend Iberostar Creta Marine to other travelers that wish to visit Crete.
by A verified traveler
Posted 9 Aug 2018
by A verified traveler
A nice family holiday!
Posted 29 Jun 2018 on HotelsIts nice hotel with nice staff. We had two rooms and both ok. Very nice buffet breakfast and dinner. BUt I could wish for a little more greek food at dinner time. Activation/entertainment staff was fantastic. Many funn games through the day and very funny shows at night. Nice for families. We would go back.
