Ratings based on 344 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Thank you for your feedback, Hotel Management
Dear marcia,Thank you for taking the time to give us your feedback. We take pride in our work. We hope to welcome you back for another great stay.
by A verified traveler from Hempstead
Posted 21 Oct 2024
The Holiday inn canceled our reservation. We were on a trip to Western NC for our sons marching band competition. Which was just hit by the hurricane. We had so much unsurety due to hurricane we did pay later. Which we did before through Expedia. We paid when we arrived at hotel, with no problem. Well the Hilton did not wait for us to arrive at hotel and canceled our reservation. We arrived at hotel approximately 6pm the day of reservation.With no reservation no rooms anywhere and we had our daughter with us. We will never reserve at Holiday Inn again. Never experienced this before. I can see if we arrived at midnight. We had to go 40 minutes away to the SPARK Hilton which was fabulous. Thank you Hilton.
Comment from Hotel Management
21 Oct 2024 by Alyssa R., Hotel Management
We apologize that hotel couldn't hold your reservation until you arrived at the hotel for a stay that was booked with invalid form of payment. The card you had provided would not authorize for your stay on the day of the arrival. We notified you thru Expedia's messaging system as well leaving messages on the phone number provided with your reservation to provide a valid form of payment. You had selected pay at the hotel option, and in order to hold your reservation hotel would require a valid form of payment. We made multiple attempts to reach you but were unsuccessful. Our request for a valid form of payment is still outstanding in Expedia. As we explained to you when you arrived, hotel held the reservation until 3PM on the day of arrival but with no response from you unfortunately we had to cancel your reservation. In future for room to be guaranteed a valid form of payment is required at the time of reservation. This would eliminate cancellation of your reservation for invalid credit cards. I hope this doesn't deter you from choosing our hotel for your future hotel stays.
by A verified traveler
Posted 14 Oct 2024
We drove up from Florida to escape huricane Milton. The staff at this Holiday Inn was very accomodating. Jasmine at the front desk was wonderful. She let us check in early. Also, when we found out that our power was restored in our home, Jasmine arranged for us to check out 2 days earlier without incurring extra cost. Big cudos to Jasmine.
Comment from Hotel Management
14 Oct 2024 by Thank you for your feedback, Hotel Management
Dear Gary,Thank you for taking the time to share your experience with us! We’re so glad to hear that Jasmine was able to accommodate your needs during such a challenging time. Her dedication to providing excellent service truly makes a difference. We hope you and your family are safe back at home and that your experience with us was a bright spot during the hurricane. We look forward to welcoming you back in the future!
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Thank you for your feedback, Hotel Management
Dear Aanik,Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience with us. Your feedback means a lot to our team, and it motivates us to keep providing excellent service. We can’t wait to welcome you back on your next visit! Safe travels!
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Thank you for your feedback, Hotel Management
Dear Nancie,Thank you for your kind review. We are glad you enjoyed your stay with us. We hope to welcome you back in the future.
by A verified traveler
Posted 29 Sep 2024
Hotel was great except the staff were not helpful when there a was a discrepancy with prices.
Comment from Hotel Management
2 Oct 2024 by Thank you for your feedback, Hotel Management
Dear Gary,Thank you for your inquiry! To book extended days, please make sure to do so on the same platform where you made your original reservation. This ensures that the pricing and availability remain consistent. If you have any questions or need assistance, feel free to reach out!
by A verified traveler
Posted 8 Sep 2024
The room was excellent! The staff was friendly. I would definitely stay here again!!
Comment from Hotel Management
8 Sep 2024 by Thank you for your feedback, Hotel Management
Dear Patricia,Thank you so much for your kind words! I’m thrilled to hear that you enjoyed the room and found our staff friendly. We’re delighted that you would consider staying with us again, and we look forward to welcoming you back.
by A verified traveler
Posted 1 Sep 2024
Everything was nice.
Comment from Hotel Management
2 Sep 2024 by Thank you for your feedback, Hotel Management
Dear Gabriela,Thank you for taking the time to share your experience with us! We’re thrilled to hear that everything was nice during your stay. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.We look forward to welcoming you back in the future.
by A verified traveler
Posted 1 Sep 2024
Very good experience staying here while in Lavonia for a wedding
Comment from Hotel Management
1 Sep 2024 by Thank you for your feedback, Hotel Management
Dear Wood,Thank you for your feedback. We are glad you enjoyed your stay with us. We take pride in knowing that our guest has a great experience.We hope to welcome you back in the future.Thank you again.
by A verified traveler from Woodstock
Posted 17 Aug 2024
Good service
Comment from Hotel Management
18 Aug 2024 by Thank you for your feedback, Hotel Management
Dear Virgilio,Thank you for taking the time to give us your feedback. We are glad you enjoyed your stay with us. We hope to welcome you back in the future again.
