Ratings based on 289 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
by A verified traveler
Posted 20 Sep 2024
Room smells bad otherwise its good for money
by A verified traveler
Posted 20 Sep 2024
Multiple room use same bathroom
by A verified traveler
Posted 18 Sep 2024
Rooms are tiny for 3 adults
by A verified traveler from Hillsdale
Posted 17 Sep 2024
Convenient and goo enough for a couple or 3 people. Bathrooms are shared but they are enough and well kept. No issues at all. Loved the stay. For us it was on 4th floor so it’s a climb for a coffee or anything you want. No coffee in the room.
by A verified traveler
Posted 14 Sep 2024
Nicer location with a heart view.
by A verified traveler
Posted 6 Sep 2024
The restaurant in the hotel lobby had poor food quality and expensive
by A verified traveler
Posted 5 Sep 2024
HIGHLY DISAPPOINTING STAY for the price we paid due to the lack of hospitality, outdated facilities, and poor service. Do yourself a favor by avoiding this place at any cost.
When we arrived at 1:30 PM, we knew check-in was at 2 PM, but the staff completely ignored us. Three staff members walked by without any greeting or eye contact. Instead of offering assistance, we were left waiting until a fellow guest helped us store our bags so we could explore the area.
Returning at 2 PM, I again waited at the reception, but the staff in the back ignored us until I called them over. Even then, they gestured they’d come in a few minutes. When the receptionist finally arrived, she didn’t greet us or apologize, and her checking her watch felt particularly rude.
There was no elevator—something we were warned about but still inconvenient. Worse, the room wasn’t ready when we entered. As we were settling in, a cleaning staff member barged in without knocking and left quickly without apologizing, slamming the door behind her.
The bathroom was cramped and outdated, making it uncomfortable to use, especially for larger people. No cleaning service or fresh towels were provided during our stay, and we returned both nights to find the same used towels still hanging.
The room locks were also old and awkward to use. Finally, at check-out, there was no goodbye or acknowledgment, just a request to leave the keys and a cold retreat to the back.
by A verified traveler
Posted 1 Sep 2024
Nice location
by A verified traveler from Paramus
Posted 26 Aug 2024
Wengen is so lovely. Bathroom is bit small.
