Ratings based on 501 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Thank you to staff
Posted 3 Apr 2022 on HotelsLovely helpful staff. Strange damp smell in the hallway. Room comfortable, staff friendly. Location excellent for station.
Comment from Hotel Management
5 Apr 2022 by reception, Hotel Management
Thank you
by A verified traveler
Posted 14 Mar 2022 on Hotels
Comment from Hotel Management
24 Mar 2022 by Cédric, Hotel Management
Merci
by A verified traveler
Posted 19 Nov 2021 on Ebookers
Small but adequate, bathroom a bit squashed
Comment from Hotel Management
20 Nov 2021 by Cédric, Hotel Management
Dear Rod, We kindly thank you for your feedback. We hope to welcome you back soon in Lausanne. Best Regards,
by A verified traveler
Posted 12 Oct 2021 on Ebookers
Close to station
convenient
Comment from Hotel Management
12 Oct 2021 by Cédric, Hotel Management
Dear Nicolas, We kindly thank you for your feedback. We hope to welcome you back soon in Lausanne. Best Regards,
by A verified traveler
Posted 26 Sep 2021
No option for breakfast, just coffee and juice. Carpets look very old.
It’s conveniently located, a few steps from the train station.
Comment from Hotel Management
27 Sep 2021 by Cédric, Hotel Management
Dear Hernando, We kindly thank you for your feedback. We are happy to read that you like your stay with us. We hope to welcome you back soon in Lausanne Best Regards, Cédric Front Office Manager
by A verified traveler
Posted 24 Sep 2021 on Hotels
Excellent stay. Staff super helpful.
Comment from Hotel Management
27 Sep 2021 by Cédric, Hotel Management
Dear Jason, We kindly thank you for your feedback. We are happy to read that you like your stay with us. We hope to welcome you back soon in Lausanne Best Regards, Cédric Front Office Manager
by A verified traveler
Terrible!
Posted 7 Mar 2020 on HotelsBooked it because it is close to the station. It was the worst stay in Switzerland by far : dust all over the room ( left with an allergy crisis; last one was years ago....), the floor cleaning was done with dirty water, which left an horrible odor in the room, reception told me the breakfast was not included and had to prove it to correct it, they claimed the key when I already given it and said I will receive an email if they cannot find it.. ( thanks for basically making me feel like I am a liar and a stealer), the check-in took a while (even though 2 people were at the reception...)
Comment from Hotel Management
9 Mar 2020 by J.Baptiste, Hotel Management
Dear Mmd Amrouche, Thank you for having taken the time to post your comment. We have taken notice of the problems encountered and We are sincerely sorry about your evident disappointment. Frequent quality controls are done in our hotel, however problems can arise. We are immediately taking all necessary measures to solve the problems that you have mentioned. Please notice that We only have one receptionnist per shift. For your next stay, please contact us directly or show this message to the receptionist to benefit from a 10% discount on your room as well as free breakfast. While hoping to have the pleasure of welcoming you again in our hotel, Sincerely yours The Direction
by A verified traveler
Posted 26 Feb 2020
by A verified traveler
Posted 10 Jan 2020
This would be a 2 or 1 star hotel in America. Dissapointment for the price.
by A verified traveler
Very good and practical hotel
Posted 20 Dec 2019 on HotelsGreat location, 1 min walk to metro station and train station. Great breakfast spread, very helpful staff. Highly recommended.
