Ratings based on 659 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from London
Posted 25 Sep 2024
Very well located for both car and public transport. Car parking somewhat limited but worked for us. Rooms basic but comfortable, and the staff accommodated all our requests. Good Swiss standard overall.
Comment from Hotel Management
20 Oct 2024 by Ambre H, Hotel Management
Dear Michael,The entire Aquatis Hotel team would like to thank you for your excellent rating. We are sincerely touched by it, as our customers' satisfaction is of paramount importance to us. Your feedback is our greatest reward. We look forward to seeing you again, Yours sincerely
by A verified traveler
Posted 13 Sep 2024
Poor signage inside and outside wasted about 15-20 driving around AQUATIS building looking for the hotel entrance. Finally we found it and once I got inside, I spoke to Olga at front desk about my free parking and she was very rude and told me I can’t park at the hotel and have find public parking and pay out pocket. Fast forward we got back to the lobby and wait an additional 90 mins past check in time to add to it their breakfast quality and variety of food was very cheap and charged us $24 Swiss franc per person. The only good thing about this place is the metro next to it and wouldn’t recommend this place
Comment from Hotel Management
14 Sep 2024 by Marion, Hotel Management
Dear Mr. Khattar,We are very sorry to read that you had some disappointing experiences in our hotel. Our outdoor car parking has limited spaces and that is the reason why it is not free. We are also sorry that you did not enjoy our breakfast buffet and will do our best to improve it. Despite this we hope that you enjoy your stay in Lausanne.With kindest regards,The Reception team
by A verified traveler
Posted 2 Aug 2024
Comment from Hotel Management
6 Aug 2024 by Rocio, Hotel Management
Dear Caroline,Thank you for your perfect rating of 5 out of 5 during your stay. We are thrilled to hear that you had a great experience with us.We look forward to welcoming you back soon.Best regards,The Aquatis Hotel Team
by A verified traveler
Posted 31 Jul 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Rocio, Hotel Management
Dear Hermann,Thank you for your perfect rating of 10 out of 10 during your stay. We are thrilled to hear that you had a great experience with us.We look forward to welcoming you back soon.Best regards,The Aquatis Hotel Team
by A verified traveler
Posted 24 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Mathilde, Hotel Management
Dear Dr. Hua Liang,Thank you very much for your perfect rating of 10 out of 10. Your satisfaction is our greatest reward, and we are delighted to have met your expectations.We look forward to welcoming you back soon.Best regards,The Aquatis Hotel Team
by A verified traveler
Posted 20 Jul 2024 on Hotels
Expensive, that doesn’t worth the money you spend.
Expensive parking, breakfast.
Standard room was without fridge.
Comment from Hotel Management
21 Jul 2024 by Mathilde, Hotel Management
Dear Ms. Shahrzad,Thank you for taking the time to share your feedback about your recent stay with us. We are sorry to hear that your experience did not meet your expectations in terms of value for money.Regarding the breakfast and parking fees, please note that these prices are clearly listed on our booking websites. Our parking spaces are subject to availability and can sometimes be fully booked, especially during peak times.We understand your concern about the standard room not having a fridge. We offer different room categories with various amenities, and we apologize if this was not communicated clearly during your booking process.We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Best regards,The Aquatis BOAS Hotel Team
by A verified traveler
Posted 15 Jul 2024
Comment from Hotel Management
6 Aug 2024 by Rocio, Hotel Management
Dear Angelika,Thank you for your rating of 4 out of 5 during your stay. We are thrilled to hear that you had a great experience with us.We look forward to welcoming you back soon.Best regards,The Aquatis Hotel Team
by A verified traveler
Posted 30 Jun 2024 on Ebookers
Comment from Hotel Management
2 Jul 2024 by Aquatis Hotel Reception Team, Hotel Management
Dear Ho Tin, We thank you for taking the time to give us your feedback on your experience at our establishment. We are delighted to hear that your stay lived up to your expectations. We look forward to welcoming you back!
by A verified traveler from HAYWARD
Posted 23 Jun 2024
Comment from Hotel Management
18 Jul 2024 by Rocio, Hotel Management
Dear Musa, We thank you for taking the time to give us your feedback on your experience at our establishment. We are delighted to hear that your stay lived up to your expectations. We look forward to welcoming you back!
by A verified traveler from Miami Beach
Posted 17 Jun 2024
Beautiful and modern property with very comfortable rooms and a wonderful breakfast. Would definitely stay here again.
Comment from Hotel Management
18 Jun 2024 by The reception, Hotel Management
Dear Martha, We would like to thank you for taking the time to give us your feedback on your experience in our establishment. We are delighted that your stay went as well as you would have wished. We look forward to welcoming you back!
