Ratings based on 385 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Sep 2024
Convenient situation on edge of city for bus or walking access into centre; Also close to autobahn. Friendly staff and clean, well appointed room.
Confusion at check out with payment for parking being taken twice? Am currently awaiting a clarification on this.
Comment from Hotel Management
23 Sep 2024 by Your Leonardo Aachen Team, Hotel Management
Dear Warham,We're glad to hear that you found our location convenient and the room to your liking. It's always a pleasure to know that our staff has managed to leave a positive impression. Regarding the confusion at the checkout, we deeply regret any misunderstanding. Rest assured, we are looking into this matter with utmost importance. If you have any further queries or need assistance, please do not hesitate to contact us. We hope to welcome you back in the future and provide you with an even better experience.Best Regards.
by A verified traveler
Perfectly reasonable accommodation in Aachen
Posted 7 Aug 2024 on HotelsPerfect location for my requirements with pleasant check-in, value-for-money room, acceptable air-con, fast wi-fi speed (I wish all business hotels were this quick). Ate out for evening meal but breakfast was plentiful and good quality. Bathroom was good but the shower screen was terrible. Might as well not have been there! Why can't hotels grasp that guests don't like a paddle on the floor after a shower!!!
Comment from Hotel Management
8 Aug 2024 by Your Leonardo Aachen Team, Hotel Management
Dear Ian,It's wonderful to hear that you found our location to be perfect for your needs and that you enjoyed a smooth check-in experience. We're glad to know our room offerings and amenities, including the air-con and high-speed Wi-fi, met your expectations and provided value for your money.It's also great to hear that you enjoyed our breakfast offerings. We pride ourselves in serving a variety of high-quality food options to start the day right for our esteemed guests.However, we've noted your comment regarding the shower screen. We appreciate your candid feedback as it helps us understand our guests' experiences better. We always strive to make your stay as comfortable and enjoyable as possible. Thank you for choosing Leonardo Hotel Aachen and we look forward to welcoming you back soon.Best Regards,
by A verified traveler
Posted 3 Jul 2024 on Hotels
Comment from Hotel Management
8 Jul 2024 by Your Leonardo Aachen Team, Hotel Management
Dear Leigh,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 17 Jun 2024 on Hotels
Comment from Hotel Management
19 Jun 2024 by Your Leonardo Aachen Team, Hotel Management
Dear Simon,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 11 Dec 2023 on Hotels
Comment from Hotel Management
14 Dec 2023 by Your Leonardo Team, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 19 Nov 2023 on Hotels
Comment from Hotel Management
22 Nov 2023 by Your Leonardo Team, Hotel Management
Dear Riaz,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
No Restaurant Facilities
Posted 19 Sep 2023 on HotelsI booked this hotel because it had a restaurant.
During my 4 day stay there was a coach trip in the hotel and this took over the restaurant with a buffet for the coach trip. There was no restaurant menu for the other guests and this was very disappointing.
Comment from Hotel Management
25 Sep 2023 by Your Leonardo Team, Hotel Management
Dear Garry,We regret to hear about the inconvenience you experienced during your stay. At Leonardo Hotel Aachen, our aim is to provide all of our guests with an exceptional dining experience. We understand that the absence of a regular restaurant menu during your stay did not meet your expectations. Though our dining arrangements can sometimes vary based on special events or large groups, we aim to ensure all our guests have an enjoyable and satisfying meal.We hope you found the rest of your stay comfortable and that you will give us another opportunity to serve you better in the future.Kind regards,
by A verified traveler from Grayslake
Posted 7 May 2023
Comment from Hotel Management
30 May 2023 by Your Leonardo Team, Hotel Management
Dear Konstantin,Thank you very much for your great review about your recent stay at our hotel.We hope to see you soon again and wish you all the best. Kind regards from Aachen,
by A verified traveler
Posted 3 May 2023
Comment from Hotel Management
24 May 2023 by Ihr Leonardo Team, Hotel Management
Liebe Krista,herzlichen Dank für Ihre Bewertung, über die wir uns sehr gefreut haben. Wir hoffen Sie schon bald wieder einmal als Gast bei uns begrüßen zu dürfen. Viele Grüße aus Aachen
by A verified traveler
Posted 5 Dec 2022 on Hotels
Comment from Hotel Management
12 Jan 2023 by Kerstin Seidel, Hotel Management
Sehr geehrte Julie,herzlichen Dank für Ihre schöne Bewertung. Wir freuen uns das Sie einen erfreulichen Aufenthalt in unserem Leonardo Hotel Aachen hatten und hoffen Sie bald wieder begrüßen zu dürfen.Leonardo Hotel AachenKerstin SeidelTeamleiterin Front Office
