Ratings based on 11 Verified Reviews
3.1 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2020
Comment from Hotel Management
2 Dec 2020 by Nick, Hotel Management
Thank you for your stay! :)
by A verified traveler
Posted 23 Nov 2020 on Hotels
The staff are very accommodating and friendly :) there is a nice common area with a very good lake view...
Unfortunately, the facilities are old.
The room is very disappointing.
The restroom is not so clean, shower and heater is malfunctioning... and the bedroom has centipede and spider, yikes!
Comment from Hotel Management
25 Nov 2020 by Nick, Hotel Management
Thank you so much for your stay with us and we strive to give each and everyone of our guests a pleasant experience through warm hospitality and affordable rooms. Rest assured we have taken the necessary precautions and have taken action towards the cleanliness of our rooms and bathrooms. Thank you! :)
by A verified traveler
Posted 1 Dec 2019
- Had to ask for staff to turn on water in the room
- Only available sockets are in the bathroom
- Can be noisy at night especially when other people are doing karaoke
Comment from Hotel Management
22 Dec 2019 by Nick, Hotel Management
Our sincerest apologies for the poor performance by our staff, rest assured your feedback means the very most to the management as we continue to improve on these areas. We hope you can come back soon and have a better experience. Have a Merry Christmas and a Happy New Year! --TWJ Management
by A verified traveler
Posted 18 Sep 2019
the room we got was nice and spacious, bed was comfy. Although, the wifi signal was weak and we had to go out to the lobby/restaurant area to utilize the wifi. the food was good and well prepared. the staff were respectful and polite at all times, they even catered to our request to be picked up and dropped off where we needed to go.
Comment from Hotel Management
18 Sep 2019 by Nick, Hotel Management
Thank you for your honest feedback! We will make sure to take everything into consideration so on your next visit, we may serve you better. Hope you enjoyed your time.
See you soon!
Best wishes,
by A verified traveler
Posted 27 Jun 2019
We had a late check in (meaning 2 hours after the start of check in) We expect that our room was ready but no. They told us to wait because the manager was away and they are not sure what room to give us. They kept us waiting on their not so comfortable lobby/reception/dining area all in one. They kept asking for our booking and I kept repeating and showing my online booking for them several times!
Until they told us we can go to our room FINALLY!
I thought we can now relax on our room but then the manager finally came after almost an hour and asked AGAIN if I can show my online booking!
I had to zoom and show to them the receipt where it shows that we paid for the extra person and that includes breakfast the next day.
Very poor service!
Comment from Hotel Management
6 Nov 2019 by Nick, Hotel Management
We apologize for the service or lack thereof. Rest assured we strive to provide excellent customer service to all our valued guests. We hope you may consider us in your next stay when visiting Tagaytay or Batangas. Thank you!
by A verified traveler
Posted 10 May 2019 on Hotels
Comment from Hotel Management
13 Jun 2019 by Nick, Hotel Management
Thank you for the very satisfying score Ms. Shirley. We certainly appreciate it and helps us keep in mind how to maintain our guest services level high. I hope that you will stay with us again the next time you have the chance to visit the area again. BTW, as part of our guest loyalty incentive, please just go to our FB page and inquire/book your room with us next time. We can offer you our best rate! Cheers!
by A verified traveler
Great LOcation Nice and Cozy
Posted 4 Mar 2019 on HotelsGreat locayion along highway
Comment from Hotel Management
11 Mar 2019 by Nick, Hotel Management
Thank you!
by A verified traveler
Posted 25 Feb 2019
Comment from Hotel Management
6 Nov 2019 by Nick, Hotel Management
Thank you very much for your honest review! Until next time.
by A verified traveler
Posted 31 Jul 2018 on Hotels
Comment from Hotel Management
6 Nov 2019 by Nick, Hotel Management
Thank you for your honest review! Rest assured we are taking into account all comments and we will make sure to improve our services to provide an excellent experience.
by A verified traveler
Feel at home
Posted 1 Nov 2016 on HotelsThe Cignal Cable could use a little more tweak to get more better reception. Staffs are also nice and friendly.
Comment from Hotel Management
6 Nov 2019 by Nick, Hotel Management
Thank you for your honest review. Rest assured we strive to provide excellent service.
