Ratings based on 931 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Good stay clean actually better then I thought
by A verified traveler
Posted 27 Nov 2024
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by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 25 Nov 2024
The front desk was left unattended most of the time. We stood outside the hotel in the cold for over 20 minutes waiting for the front desk to left us in. I addressed my concern with Manager. She brushed it off as if it was not as if it didn’t need a dressing.
Comment from Hotel Management
25 Nov 2024 by Management, Hotel Management
Dear MarieThank you for your feedback. We are in the process of retraining our front desk staff so they will able to deliver superior service to our guest. Hopefully when you return you see an improvement.
by A verified traveler
Posted 25 Nov 2024
Good location
Comment from Hotel Management
25 Nov 2024 by Manager, Hotel Management
Thank you so much for your 5-star rating! We're thrilled to know that you had a great experience with us. Your feedback means a lot, and we hope to welcome you back soon!
by A verified traveler
Posted 25 Nov 2024
It was alright, feels like there was a thin wall so I could hear when housekeeping folks was doing their job in 8am in the morning. Bed or room itself was okay, bathroom was not bad but not so good. For price range, I would consider visiting again.
Comment from Hotel Management
25 Nov 2024 by Manager, Hotel Management
Thank you for your honest feedback! We're pleased to hear that you found value in your stay and that you'd consider visiting us again. We apologize for the early morning noise, and we will certainly look into adjusting our housekeeping schedule to minimize disruptions. Your comments about the bed, room, and bathroom are appreciated, as we're always looking for ways to improve. We look forward to welcoming you back and providing a more seamless experience on your next visit!
by A verified traveler
Posted 19 Nov 2024
The comforter had a stain on it. The tub had hair and dirt.
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, especially regarding the cleanliness of the comforter and tub. This does not reflect the high standards we aim to provide, and we understand how disappointing this must have been.Please know that we are addressing this with our housekeeping team to ensure that such oversights do not occur in the future. Your experience is important to us. Thank you again for your feedback, and we hope to welcome you back soon.
by A verified traveler
Posted 14 Nov 2024
They couldn't find my reservation, the front desk guy opened the door of my room on the second night, he didn't knocked or anything , because supposedly I was not in the system anymore, thank God my husband was there. You can hear the other people from other rooms... It was ok for the price.
Comment from Hotel Management
14 Nov 2024 by Manager, Hotel Management
Thank you for taking the time to share your feedback. I sincerely apologize for the issues you encountered during your stay. The situation with your reservation and the front desk staff entering your room is unacceptable and falls far short of the standard we aim to provide. I understand how unsettling that must have been, and I assure you that we are addressing this with our team to ensure it does not happen again.We also appreciate your comment about the noise and will review ways to improve the comfort and privacy of our guests.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for a much better experience.
by A verified traveler
Posted 13 Nov 2024
Very clean, nice and safe
Comment from Hotel Management
14 Nov 2024 by Manager, Hotel Management
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our property to be clean, nice, and safe. Providing a comfortable and secure environment for our guests is always our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back soon for another exceptional stay!
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Manager, Hotel Management
Thank you for your perfect rating! We're thrilled that you had such a positive experience with us. Your feedback means a lot to our team, and we hope to welcome you back for another exceptional stay soon.
