Ratings based on 755 Verified Reviews
2.7 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
My stay was brief but plesent
Comment from Hotel Management
14 Dec 2024 by Manager, Hotel Management
Hello Tracey,We are delighted to hear that you had a pleasant stay with us. We appreciate your feedback and hope to welcome you back for a longer stay in the future. Thank you for choosing our hotel for your accommodation needs.
by A verified traveler
Posted 6 Dec 2024
The staff that we encountered were all extremely helpful and polite. They are what made this stay a positive experience. On the flip side the water temperature in the shower was not very warm, The breakfast was sub par, the biscuits were cold and hard, the beagle was the same, and the eggs / omelettes were similar in nature.
Comment from Hotel Management
7 Dec 2024 by Manager, Hotel Management
Hello Angela,We're glad to hear that you found our staff to be helpful and polite during your stay. We appreciate your feedback regarding the water temperature in the shower and the breakfast offerings. We will certainly share your comments with our team for further review and improvement. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 25 Nov 2024
Very nice staff. Breakfast was a bit disappointing due to food not restocked after several people came in and got most all the items.
Comment from Hotel Management
27 Nov 2024 by Manager, Hotel Management
Hello Betty,We appreciate your kind words about our staff. We will share your feedback regarding breakfast restocking with our team to improve our service for future guests. Thank you for bringing this to our attention and for staying with us.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Shelby, We appreciate you choosing to stay with us and hope you had an enjoyable experience. If there is anything we can do to enhance your next visit, please don't hesitate to contact us directly. We look forward to welcoming you back soon!
by A verified traveler
Posted 6 Nov 2024
The property had great space as far as the layout. However it was dated. The bathtub/shower looked dirty even though I assume it wasn't. It need to be replaced or painted. My colleague had bugs in her bed and had to be moved to another room. Furnishings haven't been updated since the 70s. You get what you pay for. I should have paid more.
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello Cathy, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler from Prescott Valley
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Terri,We appreciate you staying with us and we hope you had a pleasant experience overall. If you have any specific feedback to share, please feel free to reach out to us so we can address any concerns. We value your input and look forward to welcoming you back in the future.
by A verified traveler
Posted 27 Oct 2024
Hall smelled like Pot and so did room. Could not stay with 18 month old, so had to cancel and find other accommodations. Also, no elevator and I am 79 with arthritis. Clerk was understanding, so I appreciated that. Now to see if I do get the refund promised.
Comment from Hotel Management
28 Oct 2024 by Manager, Hotel Management
Hello Larry,We apologize for any inconvenience you experienced during your stay. Guest feedback is important to us, and we have shared your comments with the relevant teams for review. Should you have any further concerns regarding your refund, please reach out to our management team directly for assistance.
by A verified traveler
Posted 26 Oct 2024
No elevator. Room on 2nd Floor. We canceled our stay there.
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello William, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the lack of an elevator. Your comfort is important to us, and we appreciate your understanding of the situation during your stay. We hope you consider visiting us again in the future.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Patricia, We appreciate you taking the time to review our hotel. If there were any specific areas of improvement you'd like to address, please don't hesitate to contact us directly. We value your feedback and are always looking to enhance our guests' experience.
by A verified traveler
Posted 17 Oct 2024
Nice place to stay in Laurel. Safe, quiet, clean and affordable.
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Rhonda,Thank you for your positive feedback on our hotel in Laurel. We are delighted that you found our property safe, quiet, clean, and affordable during your stay. Your satisfaction is very important to us, and we hope to welcome you back in the future.
