Ratings based on 3,173 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Harrah's Laughlin, Hotel Management
Hi Gabby,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and just completed room refresh project in our North Tower! We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.
by A verified traveler
Posted 22 Nov 2024
The bed had old blood and hair on sheets. Thank god i not a Is germ person.
Comment from Hotel Management
22 Nov 2024 by Hotel Management, Hotel Management
Thank you for your feedback. We apologize for any inconveneince that may cause you during your stay.
by A verified traveler
Posted 21 Nov 2024
The property is nice and clean. My issue was with poor staff attitude. One example is the ice machine on the floor I stayed at was broken. When I inquired about it, I was told to go look for a working ice machine on another floor! Bartenders were hostile too. Not sure if they are overworked but they seemed bothered when providing service or answering simple questions. They give off an unwelcoming vibe.
Comment from Hotel Management
23 Nov 2024 by Harrah's Laughlin, Hotel Management
Hi Sacha,Thank you for visiting Harrah's and providing feedback on your recent visit. I'm disappointed to learn of your experiences and apologize for them. I do show record the ice machine was down on the floor you stayed and has since been repaired. I've also shared your feedback regarding service with all department leaders and we will use it to improve. I do hope you choose to visit us again in the future and we are able to provide you the 5 Star Family Style Service we strive to deliver.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Hotel Management, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Hotel Management team , Hotel Management
Thank you for your feedback. We are looking forward to welcome you to Harrah's Laughlin again soon.
by A verified traveler
Posted 19 Nov 2024
The front desk man was rude and not frienly
Comment from Hotel Management
20 Nov 2024 by Hotel Management team , Hotel Management
Thank you for your feedback. We apologize for any inconvenience that may cause you.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hotel Management team , Hotel Management
Thank you for your feedback. We apologize for any inconvenience that may cause you during your stay.
by A verified traveler
Posted 17 Nov 2024
We found the hotel looking very tired. Lots of paint peeling , cement tops of bannister unsteady. There doesnt seem to be much renovating done.
Comment from Hotel Management
18 Nov 2024 by Hotel Management team , Hotel Management
Thank you for your feedback. We apologize for any inconveneince that cause you during your stay.
by A verified traveler
Posted 16 Nov 2024
Apart from some carpet separating from the wall by the window, all was great! We love the gift shop!
Comment from Hotel Management
17 Nov 2024 by Harrah's Laughlin, Hotel Management
Hi Bryan,Thank you for sharing your feedback and will use it to improve. We have made significant improvements including a room renovation, new elevators, have installed a new hotel key system and have refreshed our Casino floor. We sincerely appreciate your choice to choose Harrah's Laughlin as your vacation destination and hope for the opportunity to earn your 5-star rating in the near future.
