Ratings based on 631 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
This hotel is quite nice, clean and comfortable. The breakfast buffet is pretty decent. My issue was that I got a great deal that I prepaid through Expedia. I specifically filtered for hotels that allow pets. There was nothing on Expedia that indicated an extra charge at the hotel for a pet. Upon arrival, we found out there is an additional fee, much higher than is typical. Expedia has informed me that I can’t mention the amount. Just under triple digits. It won’t happen again. I will book directly with the hotel, next time, and find out exactly what we are going to pay.
Comment from Hotel Management
21 Dec 2024 by Daisy, Hotel Management
Hi Leslie,Thank you for staying with us and for your review. All booking sites states under "policies" that we do take pets and fees are noted as well. Thank you.
by A verified traveler from Mellen
Posted 9 Dec 2024
It’s apparent liberals run this hotel as Fox News isn’t even an option on any of the channels. Only CNN.
Comment from Hotel Management
10 Dec 2024 by Daisy, Hotel Management
Hi Dean,I'm sorry that you didn't find any of the channels. We do have over a hundred TV channels including local news, premium News channels including FOX News, MSNBC, CNN, Sports, Movie Channels as well. etc. We could've help you with the channel guide if you had contacted the front desk. Hope you have a great Holiday!
by A verified traveler from Torrance
Posted 7 Dec 2024
I was very disappointed when I arrived and learned the pet fee was $75. No where in the listing was information disclosing this fee.
On top of this pet fee Expedia was playing games with the room fee. When I tried to book the room it was $140. But when I went to checkout it would not let me reserve the room. “It said the hotel was sold out”. What tf. So I canceled out of the checkout and decided to try again. Oh this time they have an opening but the cost went up to $170. I’m so upset that I had to pay an extra $105 to stay here. The person at the desk was no help at all. And by the way where were all the people at this sold out hotel. It was like a ghost town.
Oh and if you are looking forward to a nice hot tub after being on the road for 11 hours. Don’t count on it here. This is my 2nd time staying here and the hot tub is cold under 95. Bummer.
I really like this hotel but not happy with being scammed into over paying.
Comment from Hotel Management
12 Dec 2024 by Team Hampton Guest Services, Hotel Management
Hi Julia, Thank you for your feedback. I am sorry you did not see the pet fee indicated on the website. I am sorry the hot tub was not as hot as you would like it. We will check to make sure it is the highest it can be according to code as that as far as we can set it. I am not sure what happened when you were booking as we are not part of the transaction between you and Expedia. Please call them about your inquiry on price change. Thank you for staying with us!
by A verified traveler
Posted 1 Dec 2024
There was a leak problem but the rest was good
Comment from Hotel Management
12 Dec 2024 by Team Hampton Guest Services, Hotel Management
Thank you for the 5/5 rating! Sorry about the inconvenience on the leak, we appreciate your understanding!
by A verified traveler
Posted 29 Nov 2024
The room was very neat and comfy and the breakfast is awesome
Comment from Hotel Management
12 Dec 2024 by Team Hampton Guest Services, Hotel Management
Thank you for the 5/5 review! We are happy to hear you found our hotel to be clean and comfortable. Our free hot breakfast is very popular, glad you were able take advantage of this amenity. Please stay with us again soon!
by A verified traveler
Posted 25 Nov 2024
Everything was great!
Comment from Hotel Management
12 Dec 2024 by Team Hampton Guest Services, Hotel Management
Thank you for the 5/5 review! Happy you enjoyed your stay with our hotel!
by A verified traveler
Posted 25 Nov 2024
Electrical outlets between the two queen beds did not work, and there was a constant noise in the walls that sounded like a pigeon cooing all night long.
Comment from Hotel Management
27 Nov 2024 by Daisy, Hotel Management
Hi Michelle, Thank you for your feedback and for choosing our hotel. We’re sorry you encountered the outlet issue and thank you for letting us know. We had notified our maintenance team to look into the matter. Hope that you enjoyed our newly renovated rooms as well. Hope to see you back in the near future. Thank you for staying with us.
by A verified traveler from Hanford
Posted 22 Nov 2024
Comment from Hotel Management
12 Dec 2024 by Team Hampton Guest Services, Hotel Management
Thank you for staying with us, hope you enjoyed your stay!
by A verified traveler
Posted 18 Nov 2024
Only thing it would have been nice for them to wait longer before the construction to start . Still trying to sleep but 8sm it started
Comment from Hotel Management
12 Dec 2024 by Team Hampton Guest Services, Hotel Management
Thank you for your feedback Kenneth! So sorry they started at 8am. We did ask them not to make any noise until after 8am, but, the last week of the job they were working 12 hour shifts to get the job done before Thanksgiving. My apologies they had to start an hour early. Glad that the remodel is over! Please come take a look!
by A verified traveler
Posted 7 Nov 2024
newer upgraded property
Comment from Hotel Management
12 Dec 2024 by Team Hampton Guest Services, Hotel Management
Thank you for the 5/5 review! I am glad you enjoyed our new property!
