Ratings based on 607 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Aug 2024
Seemed like it may have just been unfortunate timing. The hotel was undergoing renovations which meant a lot of the facilities were closed down (pool, jacuzzi, fitness center). The beds weren't comfortable in the room, the tub in the bathroom didn't seem to be installed properly it kept shifting under foot. The elevators weren't operable luckily we were on the 2nd floor. If I was aware of the conditions I most likely would have booked the hotel across the street instead. I wasn't informed of any of it ahead of time since I booked via Expedia. I guess I should have read the recent reviews. The breakfast was decent at least and the staff we interacted with were nice.
Comment from Hotel Management
23 Aug 2024 by TeamHampton, Hotel Management
Hi Steve, I am sorry you had a poor experience with your stay in terms of amenities being closed. We are doing a facelift to our hotel and are very excited to be getting brand new rooms and public areas. Unfortunately in order to do that we have had to put the items out of service until they can remodel them. I wish there was another way around it. We have the temporary closures listed under the amenities area of the Expedia listing; I am sorry you missed it. I am glad our team took good care of you, and you enjoyed our free hot breakfast. Thanks for staying and hope to see you back again soon!
by A verified traveler
Posted 4 Aug 2024
While it was undergoing construction during our stay, the property was clean and the staff clearly communicated the short term limitations. There wasn’t easily walkable options near the property, but multiple eating and shopping options were a 10-15 minute drive away.
Comment from Hotel Management
23 Aug 2024 by TeamHampton, Hotel Management
Hi Paul, thank you for staying at our hotel. We are remodelling our rooms and painting the exterior of our hotel and are so excited to have new rooms and public spaces. The temporary closures of the pool and some other public spaces are communicated in the amenities area of Expedia, I am sorry you missed it. Please do stop in at the front desk so we can assist you with dining recommendations. There are quick service restaurants all around our building, as well as a large food truck plaza with seating right next door to us. Thank you for the 4/5 rating and I hope that we see you back again soon to help you with a great stay.
by A verified traveler
Posted 2 Aug 2024
Such an amazing spot to stay
Comment from Hotel Management
23 Aug 2024 by TeamHampton, Hotel Management
Thank you, Francesca! See you again soon!
by A verified traveler
Posted 21 Jul 2024
It was on a nice area with all kinds of stores and it had a lot of lights
Needs to update a little bit
Comment from Hotel Management
23 Aug 2024 by TeamHampton, Hotel Management
Thanks Silvia, I am glad to hear you enjoyed your stay!! Please come again soon when we have finished remodelling our hotel, we are so excited to get all new rooms and public spaces. Can't wait to show it off!
by A verified traveler
Posted 15 Jul 2024
Comment from Hotel Management
23 Aug 2024 by TeamHampton, Hotel Management
Thank you for the 4/5 review! See you again soon!
by A verified traveler
Posted 4 Jul 2024
Comfortable, clean, updated facility with thoughtful staff who spught to make our stay optimal.
Comment from Hotel Management
23 Aug 2024 by TeamHampton, Hotel Management
Thank you, Melissa! Appreciate your compliments, hope to see you again soon!
by A verified traveler
Posted 3 Jul 2024
Comfortable
Comment from Hotel Management
23 Aug 2024 by TeamHampton, Hotel Management
Thank you!!
by A verified traveler
Posted 30 Jun 2024
Cgenerally clean, but the carpet in the room was sticky.
Comment from Hotel Management
23 Aug 2024 by TeamHampton, Hotel Management
Hi there, I am so sorry your carpet felt sticky. We would have gladly changed out your room if you had let us know you were not comfortable in your room. We do appreciate your 5/5 rating and compliments on our general cleanliness. We hope to see you again soon!
by A verified traveler
Posted 29 Jun 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by TeamHampton, Hotel Management
Thank you for the 10/10 rating!
by A verified traveler
Posted 23 Jun 2024
Well not sure why, but for staying two nights we didn’t get house keeping service.
Breakfast both mornings was excellent.
Comment from Hotel Management
23 Aug 2024 by TeamHampton, Hotel Management
Thank you for your feedback! We hope your missed housekeeping was not due to a Do Not Disturb sign as we do clean our rooms every other day. So sorry you were missed. I hope we can serve you again when travels bring you back to Lathrop!
