Ratings based on 962 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
by A verified traveler from Fayetteville
Posted 18 Dec 2024
Great hotel
Comment from Hotel Management
18 Dec 2024 by Hotel Manager, Hotel Management
Dear Gerald,Thank you for your excellent 5/5 rating! We are so glad to hear that you enjoyed your stay with us. If there are any specific details or suggestions you’d like to share, please do, as we always strive for improvement. Your insights help us enhance our services even further. We can’t wait to have you back for another fantastic experience!Sincerely, Hotel Manager
by A verified traveler from Fayetteville
Posted 14 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Hotel Manager, Hotel Management
Dear Gerald,Thank you for your recent stay and thoughtful review. We aim for the highest level of guest satisfaction, and we’re pleased to hear that we succeeded during your visit. It’s always a pleasure to serve guests like you, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Dec 2024
Great experience
Comment from Hotel Management
14 Dec 2024 by Hotel Manager, Hotel Management
Dear Michael,Thank you for your wonderful feedback! We’re thrilled to hear that you had a great experience with us. We strive to provide the best service and comfort for our guests, and it’s rewarding to know that we met your expectations.Sincerely, Hotel Manager
by A verified traveler from Fayetteville
Posted 13 Dec 2024
Great hotel
Comment from Hotel Management
13 Dec 2024 by Hotel Manager, Hotel Management
Dear Gerald,Thank you for your fantastic 5 out of 5 review! We're thrilled to hear that you found our hotel to be great. Your positive feedback is incredibly encouraging for our team, and we strive to maintain high standards for all our guests. We look forward to welcoming you back for another wonderful stay! If you have any specific highlights from your visit, we’d love to hear about them!Sincerely, Hotel Manager
by A verified traveler
Posted 11 Dec 2024
good place to pass a night, not hot breakfast, no restaurant around, 3/5
Comment from Hotel Management
12 Dec 2024 by Hotel Manager, Hotel Management
Dear LUIS,Thank you for your review! We’re glad to hear that you found the hotel suitable for your stay. We apologize for any inconvenience regarding the lack of a hot breakfast and nearby dining options. We always aim to make our guest's stays as comfortable as possible and appreciate your feedback. We hope to have the opportunity to serve you again in the future and provide an even better experience.Sincerely, Hotel Manager
by A verified traveler
Posted 5 Dec 2024
Rude and dirty I'm all set on this motel
Comment from Hotel Management
6 Dec 2024 by Hotel Manager, Hotel Management
Dear Alphonso,We are truly sorry to hear about your experience and apologize for the issues you encountered during your stay. This is not the level of service or cleanliness we aim to provide, and we take your feedback seriously. We will review your comments with our team to ensure these concerns are addressed immediately. Please know that we are committed to improving our guest experience, and we regret that we did not meet your expectations. If you’d be willing to give us another chance, we would love the opportunity to make it right.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Dec 2024
It looks good but when u really look ur surrounded by dust dirt bathroom dirty ,every shelf was never dusted looks like it's been a long time they say they are ihg but dirty so not worth it at all .got pics of all
Comment from Hotel Management
4 Dec 2024 by Hotel Manager, Hotel Management
Dear Alphonso,We sincerely apologize for the condition of your room during your stay. This is certainly not the standard of cleanliness we aim to provide, and we take your feedback very seriously. We understand how important a clean and comfortable environment is, and we are truly sorry that we did not meet your expectations. We will immediately address the cleanliness issues you mentioned with our housekeeping team to ensure that this does not happen again. Your feedback is valuable to us, and we appreciate you bringing this to our attention. Please feel free to contact us directly with any additional concerns, and we hope to have the opportunity to make things right during your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Dec 2024
We checked in and our room was 51 degrees and had someone come to turn it up. I went into the bathroom and the faucet was all splatters like someone either brushed their teeth or washed their hands and it was never cleaned. The baseboard in the bathroom was filthy and the tub was very stained. Woke up in the middle of the night so hot, the heat was set at 77 degrees. Breakfast was very poor, the only protein was in the yogurt, no oatmeal and the only hot thing you could possible have was a frozen waffle or toast you would have to put in the microwave. So they advertise a low price but by the time you add in a little over $3 per person for cancellation fees you pay $91 for the night. Will never go back!
Comment from Hotel Management
4 Dec 2024 by Hotel Manager, Hotel Management
Dear Elias,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, and we are deeply sorry for not meeting your expectations. Your experience does not reflect the high standards we strive to maintain, and we regret the discomfort caused by the room temperature, cleanliness, and breakfast offerings. We will address the cleanliness concerns you raised with our housekeeping team to ensure all areas, including the bathroom, are thoroughly cleaned. Additionally, we will review our breakfast offerings to provide more variety and protein options for our guests. We also apologize for the inconvenience caused by the cancellation fees, and we are working on better communicating all associated charges during booking to avoid surprises for future guests. Please know that your feedback is incredibly valuable to us, and we are committed to making the necessary improvements. We hope you will give us another opportunity to provide a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Dec 2024
Was close to store
Comment from Hotel Management
3 Dec 2024 by Hotel Manager, Hotel Management
Dear James,Thank you for your feedback. We're sorry to hear that your experience didn't meet expectations. While we’re glad the location was convenient, we’d love to learn more about how we can improve in other areas. Your input is valuable, and we hope to provide a better experience if you decide to stay with us again.Sincerely, Hotel Manager
