Ratings based on 976 Verified Reviews
3.3 Room cleanliness
3.2 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
1 Jan 2025 by CC - Guest Relations Manager, Hotel Management
Hi Janice! On behalf of our entire team, I would like to apologize if we have failed in exceeding your expectations. Your satisfaction is important to us and we would like to know what went wrong. That would allow us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted 29 Dec 2024
The front desk staff is so rude and they act like giving a free accommodation
Comment from Hotel Management
30 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Satish! Thank you for your feedback. We sincerely apologize if our front desk staff made you feel unwelcome during your stay. Providing courteous and professional service is a priority, and we will address this issue with the team to ensure every guest feels respected and valued. Your experience is not reflective of the service standard we strive to uphold, and we truly appreciate you bringing this to our attention. We hope you will consider staying with us again so we can provide you with a more positive experience.
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
29 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Confucius! On behalf of our entire team, I would like to apologize if we have failed in exceeding your expectations. Your satisfaction is important to us and we would like to know what went wrong. That would allow us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted 28 Dec 2024
Good location, fairly close to the strip.
Not so impressive breakfast. Staff was helpful. Plenty parking. Old property building.
Comment from Hotel Management
29 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Anil! Thank you for your feedback. We're glad to hear you found the location convenient and the staff helpful. We apologize if the breakfast didn't meet your expectations, and we will review our offerings to ensure a better experience in the future. We also appreciate your comments on the property, and we are continually working to improve and update our facilities. We hope to welcome you back soon!
by A verified traveler from Any city
Posted 26 Dec 2024
Comment from Hotel Management
26 Dec 2024 by NA, Hotel Management
Thank you for your feedback.
by A verified traveler from Soth El Monte
Posted 26 Dec 2024
Park and walk to Las Vegas Strip
Comment from Hotel Management
26 Dec 2024 by NA, Hotel Management
Thank you so much for your feedback.
by A verified traveler
Posted 26 Dec 2024
Terrible and pathetic property. Never recommend this to anyone. Free breakfast is a big joke. They just give a bagels, apple, orange and pathetic coffee. I was expecting more from Wyndham brand and it's 3* standard. This property should be rated negative as it doesn't meet any basic requirements for family. Host at reception is also rude and big mouth. It's a nightmare to stay here. Overall Terrible experience from Wyndham and Travelodge brand
Comment from Hotel Management
28 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Jignesh! Thank you for your feedback. We deeply apologize for the negative experience you had during your stay. It is clear that we fell short of meeting your expectations, especially with the breakfast offerings and the service you received at the front desk. We understand how disappointing this must have been, and we take your concerns seriously. We will address your comments with the team to ensure improvements are made in both our breakfast offerings and customer service. We truly regret that your stay did not meet the standards you expected from our brand, and we appreciate you bringing these issues to our attention.
by A verified traveler
Posted 17 Dec 2024
first night we had no heat and asked for help in the morning to be asked to move to another room, next room missing furniture and a tv in room and lost power in the afternoon when warming up food im microwave, as for the tv in the front room never worked no channels asked to have power put back on and tv have service to only get power and told tv is up to the cable company to fix, the breakfast served is coffee, stale baggle and a tiny almost spoiled oranges.... and when filling up jacuzzi with hot water half way only got cold water never used it since its not possible to fill it up hot... when i checked out i was thanked for being a customer and given a have a good day when i got to my car i rem i had a cash deposit front desk said i asked the room u were in and was gana have it checked so i can return ur cash that was not what she did she said have a good day and didnt mention my deposit... there is no way id ever go back or allow anyone to chose them my opinion
Comment from Hotel Management
17 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Alfonso! Thank you for sharing your feedback. We apologize for the issues you encountered during your stay. We understand how frustrating it must have been to experience these challenges, and we deeply regret that we did not meet your expectations. We take your concerns seriously and will review the situation to improve both our service and facilities. Regarding the cash deposit, we will ensure that our front desk team addresses these matters more efficiently in the future. We appreciate you bringing this to our attention and sincerely hope you’ll reconsider staying with us again.
by A verified traveler
Posted 17 Dec 2024
Staff was great!
Comment from Hotel Management
17 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Melissa! Thank you for your kind words! We're delighted to hear that you had a great experience with our staff. We look forward to welcoming you again soon!
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
17 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Vishal! Thank you for giving us a 4/5 rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon.
