Ratings based on 791 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
by A verified traveler from bakersfield
Posted 3 Jan 2025
The prices little too high for rhe location and area
by A verified traveler from bakersfield
Posted 3 Jan 2025
The prices per night little high
For location.
Thanks
by A verified traveler
Posted 30 Dec 2024
Overall place is ok. Not in pristine condition but decent. Stayed a week, on paper is offered a room freshen every two days, only happened once. Amenities for kitchenette (soap etc) was limited, only one spare toilet roll in room, had to ask to get one at a time. Elevator floors always dirty. Quite mostly, breakfast choices good, but could have coffee available 24/7 to be in the league with most Las Vegas area places. Would give it a solid 4/5, staff is really nice, likely they are the greatest asset of the place
Comment from Hotel Management
1 Jan 2025 by Customer Service, Hotel Management
Robert, thank you for sharing your experience. Your feedback is valuable and helps in maintaining and enhancing the guest experience. It's great to hear you found the team members to be a highlight of your stay and that you appreciated the quiet atmosphere and breakfast options. We are committed to ensuring cleanliness and addressing the amenities provided in the rooms. Your suggestions regarding coffee availability have been noted.
by A verified traveler
Posted 30 Dec 2024
When we got into the room we notice underwear in the living rom just next to the couch ,besides that everything else was clean,really helpful staff,good breakfast good place to stay .
Comment from Hotel Management
31 Dec 2024 by Customer Service, Hotel Management
Aaron, it’s great to know you had a pleasant stay at TownePlace Suites by Marriott Las Vegas Henderson. The team is delighted you appreciated the cleanliness, helpfulness, and breakfast offerings. Your feedback about the item in the room has been noted. Looking forward to welcoming you back!
by A verified traveler
Posted 27 Dec 2024
It’s an older place, needs updates. The floors were dirty, I dropped some cream and when I wiped it up the napkin was filthy from the floor. A few stains on the towels. I don’t know if it was just our room but it was crazy loud . Sounded like air conditioning unit or something. It was a very loud humming noise that never stopped. We were too tired to change rooms we got in late . We didn’t want to chance changing rooms and still hear the noise . Staff seemed nice
Comment from Hotel Management
29 Dec 2024 by Customer Service, Hotel Management
Brenda, the team appreciates your feedback. While your experience wasn't perfect, they are glad you found the team members friendly. Your observations are valued, and will be noted for future improvements.
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Customer Service, Hotel Management
Alex, we’re thrilled you enjoyed your stay at TownePlace Suites by Marriott Las Vegas Henderson. We look forward to welcoming you back for another great experience!
by A verified traveler
Posted 26 Dec 2024
The beds in the suite was older and not the most comfortable. The pillows had something to be desired. I woke up with a sore neck and headache. And whoever had the idea to put the bed right next to the bathroom door, you might want to rethink that, or change the direction of the door.
Comment from Hotel Management
28 Dec 2024 by Customer Service, Hotel Management
Heather, thank you for sharing your feedback. It’s disappointing to hear the suite did not fully meet your expectations. The feedback regarding the room layout and comfort is appreciated and will be considered. The team is dedicated to ensuring a comfortable stay for guests and are continuously seeking improvements.
by A verified traveler
Posted 1 Dec 2024
It was what you expect of a 1bedroom room. The rooms were clean but are starting to look their age. Breakfast was also the usual. No surprises over all. Parking should definitely be included in the room’s price.
Comment from Hotel Management
3 Dec 2024 by Customer Service, Hotel Management
Jacqueline, thank you for choosing TownePlace Suites by Marriott Las Vegas Henderson. We're pleased to hear that you found the room clean and appreciated the breakfast offerings. Your feedback regarding the parking is valued, and we will take it into consideration. We hope to welcome you back soon.
by A verified traveler
Posted 23 Nov 2024
Great
Comment from Hotel Management
24 Nov 2024 by Customer Service, Hotel Management
Robert, it’s wonderful to hear you had a great time at TownePlace Suites by Marriott Las Vegas Henderson. The team looks forward to welcoming you back soon!
