Ratings based on 962 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
It is a the middle of the mountains and had amazing views on top of being quiet and serene. Great place to just unwind and completely relax or go hiking. We happen to arrive just as snow was falling and just excited us even more. Quiet restaurant with delicious food, a 24 hour convenience store and a bar in one corner that was not overwhelming. Our room was aged but in great shape and super clean. Loved every minute of my stay. I completely unplugged and enjoyed the peace. I have to acknowledged the friendliness and helpfulness of the staff. They were all amazing. From Victor and Crystal in the Canyon Restaurant, to Linda in the convenience store and Gabriel the Porter and his sister at the front desk. The other ladies at the front desk were just as amazing. I just didn’t catch their names. They made me and my daughters feel like they’ve always known us. Loved it!
by A verified traveler
Posted 18 Nov 2024
Everything was good but the service in the restaurant wasn't the best.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Front Desk, Hotel Management
Thank you for taking your time to leave us a review, we hope to see you again!
by A verified traveler
Posted 15 Nov 2024
Beautiful view. Wonderful people. Renovation still needs some work. Loved my stay.
by A verified traveler
Posted 13 Nov 2024
Things I didn't like: The mattress was hard as a rock - not comfortable. There were cobwebs in the room (bathroom especially). I like to leave the light on in the bathroom to find my way. However, the light and fan were together and it was noisy. No way to shut the fan. The Canyon restaurant had shoddy furniture. I almost fell in the first chair I sat on. It was broken. The replacement chair was also unsteady. The table had very little finish on it - extremely old.
Things I liked: Staff were friendly and helpful. Beautiful location. Smooth check in and check out. Lots of pillows, good room darkening shade.
Overall, it could have been better.
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 12 Nov 2024
Nicest staff who greeted us! The hotel was overall good but some things were kind of old. It was very hot and stuffy in the room and the window was broken. Most areas were clean but there was some dust on lamps in our room. The price very affordable so we were happy with what we got. Thank you!
by A verified traveler
Posted 12 Nov 2024
staff doesn’t pick up the phone when you need them , rooms are dirty and they’re rude… NO STAIRS
by A verified traveler
Posted 11 Nov 2024
It’s in pretty bad shape. The common areas are nice looking but run down and the rooms are not very clean and in desperate need of renovation, which they are supposedly doing. The food at restaurant was mediocre but the only food in the area.
The area is pretty, but this hotel is not in the trees.
by A verified traveler from Las Pinas
Posted 11 Nov 2024
The place has no entertainment whatsoever. But they have wifi. It is very close to the strip so you don’t have to get a room here unless you are planning to go to the Lee Canyon Ski Resort to avoid traveling and be first in line in the ski resort.
