Ratings based on 956 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Great hotel
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Dear Mychal,Thank you for your review and for giving us a perfect rating! Having you as our guest recently was truly a pleasure, and we hope to welcome you back soon.Lorna VasquezAssistant General Manager
by A verified traveler
Posted 20 Nov 2024
I’d stay again
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Dear Michael,Thank you for your review. We're delighted to hear that you enjoyed your stay and we look forward to welcoming you back again.Lorna VasquezAssistant General Manager
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Muhamad,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Lorna VasquezAssistant General Manager
by A verified traveler
Posted 17 Nov 2024
CAUTION - This hotel has the dirtiest rooms of any hotel I have ever stayed at! We discovered after we checked in and started to get in bed that the SHEETS WERE DIRTY!! They were "crusty" and covered in food crumbs. Apparently housekeeping just remade the bed and left the dirty sheets on. The Front Desk people, especially Brent, were great. They were just as frustrated as we were with the cleanliness issue. They were very sorry and immediately changed our room (this was 1:30am). The 2nd room was just as bad! The bath tub had a long, black hair across the wall that couldn’t be missed and a "ring" around the tub. DISGUSTING. Sadly, Front Desk can't do anything about these issues because they can't tell housekeeping what to do. And apparently the hotel Management has been told before about these issues and doesn't care at all (there isn't even a manager onsite on the weekend.). After the issue with the 2nd room, we spoke again with Front Desk and they immediately canceled the remainder of our reservation (we had planned to be there several days for a sports event). They kept apologizing for the situation, saying they understood why we wanted to go to another hotel. Sad that good people like this Front Desk staff, are working for such a horrible hotel.
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Lanette, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. This is not the standard of cleanliness we strive to provide, and we understand how frustrating it must have been for you. While we are glad to hear that our Front Desk team, particularly Brent, was able to assist you, we regret that the condition of the rooms did not meet your expectations. We take your comments seriously and will address them with our team to prevent future occurrences. We hope you will consider giving us another chance to provide a better experience.Lorna VasquezAssistant General Manager
by A verified traveler from Amargosa Valley
Posted 15 Nov 2024
Handicapped parking and shower were just what was needed. The beds were a little high, but they were comfortable for sleeping.
Comment from Hotel Management
16 Nov 2024 by Guest Relations, Hotel Management
Dear Diane,Thank you for choosing Sonesta Select Las Vegas Summerlin! We're glad you appreciated our accessible parking and bathrooms impressed you and that you had a comfortable night's sleep. Please come see us again soon.Sincerely,Lorna VasquezAssistant General Manager
by A verified traveler
Posted 12 Nov 2024
We found this to be a rundown, poorly maintained property with no services, and poorly trained desk staff.
We asked for cleaning 4 days into our stay and it was not done. When we mentioned this to the desk they insisted the room had been cleaned, despite our phots to the contrary & would'nt reschedule. We changed the sheets ourselves, & dumped the huge pile of towels & linens in the hallway.
There is no breakfast & they charge ( alot ) for coffee.
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Vicki,We apologize for your experience and the inconvenience you faced during your stay. It’s clear that we fell short in providing the level of service you expected—and deserve. We’re addressing the housekeeping and service issues you mentioned, as well as working to improve communication and training for our team. Your feedback is essential for us to make meaningful changes, and we hope to have the opportunity to provide you with a much-improved experience in the future.Lorna VasquezAssistant General Manager
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Abel,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.Lorna VasquezAssistant General Manager
by A verified traveler
Posted 11 Nov 2024
Mattress seemed to be old and not comfortable
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Ruby,Thank you for your feedback. We regret that the mattress didn’t meet your expectations for comfort. We have shared your comments with our leadership team, and we hope to provide you with a more restful experience during your next stay.Lorna VasquezAssistant General Manager
by A verified traveler
Posted 10 Nov 2024
Overall it was a decent stay and everyone was so nice and helpful
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Nichole,Thank you for your kind words. We’re glad to hear you had a good stay at Sonesta Select Las Vegas Summerlin, and we truly appreciate the recognition of our team. We’d love to welcome you back soon!Lorna VasquezAssistant General Manager
by A verified traveler
Posted 10 Nov 2024
The carpet in the room was heavily stained with visible globs of a white substance. No iron in the holder for the iron in the room. A beer can left by the previous guest on the outside deck for the room. Staff was polite and apologetic.
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Richard,Thank you for bringing these concerns to our attention. It's disappointing to hear about the cleanliness issues and missing amenities in your room. While it’s good to know our staff was polite and apologetic, we sincerely regret the inconvenience these oversights caused. Your feedback will be used to improve our housekeeping and room preparation standards to ensure a better experience in the future.Lorna VasquezAssistant General Manager
