Ratings based on 11,495 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler from HAMILTON
Posted 21 Nov 2024
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Love the jacuzzi tub
Comment from Hotel Management
20 Nov 2024 by Renee , Hotel Management
Thank you for your amazing feedback, we hope to welcome you back again soon! Most Sincerely,Guest Experience Team
by A verified traveler from Las Vegas
Posted 15 Nov 2024
This is my second stay at Palms place. I had a $200 food and beverage credit that I only used $50 of that and they will not transfer it the balance to another day. I had major issues the first time I stayed there hence the reason for the credit. When I got to my room, I discovered that my freezer was not working at all and this was the one time that I needed. It TV remote was not working, and when I went to the hotel through Expedia to ask for some compensation or the transfer of the credit, they refused and very very disappointed in the service. On another note, I tried to order in room dining which you have to do through an app. I tried for a half hour to make it go through and it did not. I finally called the restaurant and they were able to get the food tonight, but I should be able to do it through the app. Wait time was at least an hour so the longer I took the later the food is gonna be at times, I don’t think that this hotel really thinks about the guest.
Comment from Hotel Management
19 Nov 2024 by Guest Experience , Hotel Management
Hello Paige, thank you for your feedback, we appreciate it as it helps us to better understand our guests experience and how to improve. We have forwarded your comments to our management team for review. Thank you for bringing these details to our attention.Most Sincerely,Guest Experience Team
by A verified traveler from Las Vegas
Posted 15 Nov 2024
Easy check in, the room was spectacular and cozy. Absolutely will stay again.
Comment from Hotel Management
19 Nov 2024 by Renee , Hotel Management
Thank you for your positive review! We would love to welcome you back again soon! Most Sincerely,Guest Experience Team
by A verified traveler
Posted 15 Nov 2024
They never change our room or bring ice chips when we report the fridge not making ice not working telling me to go to gas station to buy bags of ice very rude people they don’t refill soap and lotion in the room
The jacuzzi in the room is fake not working any not happy with many things I will never go back again that place
Comment from Hotel Management
19 Nov 2024 by Renee , Hotel Management
Hello Mesfin, we appreciate your feedback. Please know guest feedback is extremely important to us as we are continuing to make improvements. We have forwarded your input to our management team for suggestions and are eager to continue to find ways to enhance our guest's satisfaction. We hope you will come and visit again soon! Most Sincerely, Guest Experience Team
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Renee , Hotel Management
Thank you for your time and rating! Most Sincerely, Guest Experience Team
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Renee , Hotel Management
Thank you for your time and rating, we hope in time you will give us another try.Most Sincerely, Guest Experience Team
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Renee , Hotel Management
Thank you for rating your recent visit, we happily welcome you back anytime! Most Sincerely, Guest Experience Team
