Ratings based on 194 Verified Reviews
1.6 Room cleanliness
2.4 Service & staff
2.0 Room comfort
1.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Unsafe, dirty, no customer service and no front desk.
by A verified traveler
Posted 18 Nov 2024
The pictures on the app did not match the property was very disappointing
by A verified traveler from WALTHAM
Posted 12 Nov 2024
I booked a reservation under the impression of the photos they provide of their rooms and property...which as I learned, are completely different rooms at a completely different location. My room was disgusting and the area was unsafe for a single female. My room had a filthy tub which constantly ran water and made noise, it was also filled with some type of debris, and the lever was installed jammed into the floor. There was no phone to call the front office (which was located inside a convenience store,) and so to contact staff, you need to step outside into a dark alleyway parking lot amd walk to the store. My smoke detector was broken and hanging, ceiling was deterioting, wall tiles were falling off, no soap, no TV remote, outlets all overheated, and no bathroom doors, everything was totally exposed. When I walked to the office to mention the issues, I was told maintenance would be sent (waited 20 minutes, no one ever came.) I had asked, "what is maintenance going to do about no bathroom doors?" The staff said, "there's no bathroom doors in any of the rooms here or in this area, thats just how it is," (which is obviously untrue.) I then asked, "so if I had friends coming here to get ready for a night out, I'd have to leave my own room and wait outside if one of them needed the bathroom?" He just shrugged...so I showed him the photos of the bathroom doors advertised for their motel, and he stopped talking. Horrible experience, I have photos of everything.
Comment from Hotel Management
21 Nov 2024 by Lisa, Hotel Management
We are sorry for the inconvenience, Heather! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa
by A verified traveler
Posted 11 Nov 2024
Dirty ac doesn’t work not what is pictired
Comment from Hotel Management
21 Nov 2024 by Lisa, Hotel Management
Hi, William! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Lisa
by A verified traveler
Posted 11 Nov 2024
The property was not the same as the pictures and the office/smokeshop worker assaulted a kid and refused me a refund when seeing the room with no locks and homeless standing around the doorsay
Comment from Hotel Management
11 Nov 2024 by Author, Hotel Management
Dear Guest,
Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience you had at our property. This does not meet the high standards we strive for.
Please rest assured that we take these matters very seriously. We have forwarded your feedback to the concerned team for immediate investigation and necessary action.
In the meantime, if there is anything else we can assist you with, please do not hesitate to reach out to us at guestsupport.na@oyorooms.com.
Thank you for your understanding.
Warm regards,
Team OYO
by A verified traveler
Posted 31 Oct 2024
Decent spot for crashing, found the property at last moment and booked it. Was a bit surprised but its very convenient location & pricing wise. Perfect place to crash if you are a bagpacker or someone used to hostel life.
Comment from Hotel Management
7 Nov 2024 by Lisa, Hotel Management
Hi, RamaVenkata! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Lisa
by A verified traveler from Los Angeles
Posted 27 Oct 2024
when you at the property they say “we don’t working online.
But they told me we have rooms available, and I saw the pictures, so we think is a good idea. Wrong answer:
Completely different with all pictures. Bad experience bad Bed, they give me just one paper towel, they give me just one towel to share with my husband.
No shampoo or at least soap.
Please verified that before continuing share false information.
Comment from Hotel Management
7 Nov 2024 by Lisa, Hotel Management
We are sorry for the inconvenience, Iraida! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa
by A verified traveler
Posted 26 Oct 2024
Didn’t even check in the location was terrible. Not what I was expecting at all. Didn’t feel safe to even step out of my car. Please make sure you are selected the correct OYO because this motel was not acceptable.
Comment from Hotel Management
7 Nov 2024 by Lisa, Hotel Management
We are sorry to hear about your experience, Julio! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Lisa
by A verified traveler
Posted 29 Sep 2024
Dirty. Asked for extra pillow and they said they cannot provide me one extra pillow. Washroom was dirty and the flush didn’t work properly. Overall a terrible experience.
Comment from Hotel Management
30 Sep 2024 by Author, Hotel Management
Dear Guest,
We apologize for the inconvenience you faced during your stay with us. Our team strives to maintain cleanliness and ensure all amenities are in working order for a comfortable experience. We're sorry that we weren't able to provide you with an extra pillow as per your request. We'll address the issues regarding the washroom cleanliness and the flush immediately. Thank you for bringing this to our attention. If you require further assistance or have any other concerns, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
29 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your review with us. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay.
We strive to provide the best possible service to all our guests, and we take your comments seriously. Rest assured, we will review your concerns and work towards improvement.
If you have any further questions or need assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Thank you for choosing OYO Rooms.
Team OYO
