Ratings based on 875 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 11 Nov 2024
All around quite, even though it's across the street from a hospital. Car was ok, no problem. They only have coffee and hot water at 6am. No snacks, only from a vending machine. Wifi is open. Big refrigerator, 2 burner cooktop.
Comment from Hotel Management
14 Nov 2024 by Purab, Hotel Management
Thank you for taking the time to share your experience. We’re glad to hear that you found the location quiet and appreciated the amenities like the refrigerator and cooktop. However, we understand there’s room for improvement in some areas. We’ll take your feedback regarding snacks and the Wi-Fi into consideration as we strive to enhance our guest experience. Providing a convenient and comfortable stay is our priority, and your input helps us do just that. We hope to have the opportunity to welcome you back and make your next stay even better!Sincerely,Purab UpadhyayMainStay Suites Las Vegas Convention Center
by A verified traveler
Posted 11 Nov 2024
Easy access to down town. Restaurant nearby. Low noise.
Comment from Hotel Management
14 Nov 2024 by Purab, Hotel Management
Thank you for your feedback! We're delighted to hear you enjoyed the convenient access to downtown, nearby restaurant options, and the peaceful environment. Providing a comfortable and accessible stay is our goal, and we're glad we could meet your expectations. We hope to welcome you back soon for another enjoyable visit!Sincerely,Purab UpadhyayMainStay Suites Las Vegas Convention Center
by A verified traveler from Wind Gap
Posted 10 Nov 2024
Liked pricing. I reserved a 2 queen bed reservation and had a detailed description with price. The receptionist said I only have a single bed reservation and would not give me the room I reserved without increasing the price.
Comment from Hotel Management
14 Nov 2024 by Purab, Hotel Management
Thank you for bringing this to our attention. I sincerely apologize for the confusion and inconvenience you experienced during check-in. Ensuring a seamless and fair booking process is very important to us, and I regret that we fell short in this instance. I will personally review what happened with our team to ensure such misunderstandings do not occur in the future. If you have your reservation details, please feel free to reach out to us directly, and we’ll do our best to make this right. We value your feedback and hope to have the chance to provide you with a better experience in the future.Sincerely,Purab UpadhyayMainStay Suites Las Vegas Convention Center
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
14 Nov 2024 by Purab, Hotel Management
Thank you so much for your feedback! We’re thrilled to know you had such a positive experience with us. Your satisfaction means the world to our team, and we’re glad we could meet your expectations. We look forward to welcoming you back soon for another fantastic stay. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know!Sincerely,Purab Upadhyay
by A verified traveler
Posted 28 Oct 2024
I liked the fact that it had a full fridge and stove
Comment from Hotel Management
29 Oct 2024 by Purab, Hotel Management
Dear Amely,Thank you for sharing your positive feedback about the full fridge and stove in your room! I’m glad to hear that you found those amenities beneficial during your stay.We strive to provide a comfortable experience, and it's great to know that certain aspects met your expectations. If there's anything else we can do to enhance your stay or if you have further suggestions, please don’t hesitate to let us know.We appreciate your comments and hope to make the remainder of your stay enjoyable.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Purab, Hotel Management
Thank you for sharing your positive feedback about the room! I’m glad to hear that you found those amenities beneficial during your stay.We strive to provide a comfortable experience, and it's great to know that certain aspects met your expectations. If there's anything else we can do to enhance your stay or if you have further suggestions, please don’t hesitate to let us know.We appreciate your comments and hope to make the remainder of your stay enjoyable.
by A verified traveler
Posted 21 Oct 2024
Great location
Comment from Hotel Management
29 Oct 2024 by Purab, Hotel Management
Thank you for sharing your positive feedback about the room! I’m glad to hear that you found those amenities beneficial during your stay.We strive to provide a comfortable experience, and it's great to know that certain aspects met your expectations. If there's anything else we can do to enhance your stay or if you have further suggestions, please don’t hesitate to let us know.We appreciate your comments and hope to make the remainder of your stay enjoyable.
by A verified traveler
Posted 21 Oct 2024
Misleading. The bed was awful and i couldnt sleep. This hotel needs a major update. The room smelt musty. The cleaning was absolute bare minimum at best. Top of my list for the worst hotel ive ever stayed at.
Comment from Hotel Management
29 Oct 2024 by Purab, Hotel Management
Thank you for sharing your concerns with us. I’m truly sorry to hear that your stay did not meet your expectations and that you experienced discomfort due to the bed, musty smell, and cleaning issues. This is certainly not the experience we aim to provide our guests.Your feedback is invaluable, and I want to assure you that I will be discussing these issues with our team to address the cleanliness and comfort of our accommodations. We are committed to making necessary updates and improvements.If you would be willing, I would appreciate the opportunity to speak with you further about your experience. Your comfort is important to us, and I want to ensure that we take the right steps moving forward.Thank you for bringing this to my attention, and I hope to hear from you soon.
by A verified traveler
Posted 20 Oct 2024
Property is about 15 minutes from the airport in light traffic. Walking distance to Denny’s and 3 acute care hospitals. Bed was comfy.
Noise from planes taking off, and ambulances was high.
Place has not been well maintained nor seen a good cleaning for some time. I wouldn’t say don’t stay there, but rather that it has limitations.
Comment from Hotel Management
29 Oct 2024 by Purab, Hotel Management
Thank you for taking the time to share your thoughts about your recent stay with us. I’m glad to hear you found the bed comfortable and appreciated our convenient location near the airport and local amenities.However, I’m sorry to learn about the noise disturbances and maintenance issues you encountered. Your feedback regarding cleanliness and upkeep is important to us, and I will ensure it is addressed with our team.We appreciate your honest assessment and hope you’ll consider giving us another chance in the future. If there’s anything we can do to enhance your next stay, please let me know.Thank you again for your comments.
