Ratings based on 1,000 Verified Reviews
2.5 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Sep 2022
There really wasn’t anything good about this property. It was dirty, the beds and shower had hair in them, the bedspreads were stained, there were three of us staying and there were only two towels. The floor and walls were dirty and gross!
by A verified traveler
Posted 2 Sep 2022
The lobby and breakfast area was really nice and clean!
The hallways were dark with no lights for two days, my room had stains all over the carpet, the tub faucet was leaking 24/7 leaving a yellow stain where the water continued to touch, our bed had shoe stains off the bat, the leather chair had grime on the neck area of the chair, permanent stains on the sink, kitchen top and fridge, flyers were being shoved under our door constantly and we found two flyers in the room before we stayed, and finally crickets were appearing throughout our weekend stay
by A verified traveler
Posted 2 Sep 2022 on Hotels
To be fair.. I usually love La Quinta. Checking in was good. Mr. Joshua was excellent. The parking lot surrounding the hotel was full of potholes. The carpet outdated. We walked in through the side entrance and were immediately hit with the smell of weed and piss. We had 2 rooms. First room was good, my brother though in the 2nd room wasn’t. There were hair balls in the fridge and all over the floor and it looked like someone dyed their hair in the bathroom and got dye all over. Mr. Joshua got him a new room right away which was clean. Our beds were comfy and same for the sheets. AC worked great, TV was great. I love the huge tub. Wifi didn’t work well. I ended up just not connecting since it was slow and cut off a lot. One night we spilled wine on our bed. I asked the maid in the morning if she can just help me make the bed. She said I have to call the front desk and they said they’ll send someone to help me. I didn’t need the whole room done.. I can take my own trash out. I just needed sheets and pillowcases. No one ever came. I went back and Mr. Joshua explained what was happening. That specific day, all the maids and laundry staff.. most everyone called out but one. The hotel was sold and they were all terminated by the end of the month. He showed me the linen closet and helped me grab what I needed. So.. to be fair. La Quinta Inn is usually great. Mr. Joshua made it great. Everything else was a fail but it wasn’t for lack of trying.
by A verified traveler
Bad hotel
Posted 30 Aug 2022 on HotelsFirst room was t h e toilet did not work snd smelled the second room was dirty they never csme to clean the time we stayed very b ad service
by A verified traveler
Posted 29 Aug 2022
The staff was AMAZING. They were so helpful and accommodating. The room was comfortable and the a/c was great. The breakfast was delicious as well. The pool and hot tub were not so great. There were lots of bugs in both and they could use a deep clean. But everything else was perfect. The staff made us ladies fe el safe and looked after.
by A verified traveler
Horrible!!! Stay away
Posted 29 Aug 2022 on HotelsHorrible! Room smells mold, carpet is filthy, door doesn’t look properly, super noise at night, you can hear everything from the other rooms: shower, tv etc
Reception lady is super unfrendly, she should quit, as it is clear that she hates her job.
breakfast is sad, this place is falling apart and no one cares.
by A verified traveler
Posted 15 Aug 2022 on Hotels
Comment from Hotel Management
16 Aug 2022 by dsegura, Hotel Management
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura Assistant General Manager
by A verified traveler
Posted 15 Aug 2022 on Hotels
Comment from Hotel Management
16 Aug 2022 by dsegura, Hotel Management
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura Assistant General Manager
by A verified traveler
Posted 15 Aug 2022 on Hotels
It was dirty smeled like pee pool jacuzzi was dirty every where was dirty
Comment from Hotel Management
16 Aug 2022 by dsegura, Hotel Management
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura Assistant General Manager
by A verified traveler
Posted 14 Aug 2022 on Hotels
Comment from Hotel Management
16 Aug 2022 by dsegura, Hotel Management
I am sorry to hear that your experience was anything less than perfect. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with staff. Your feedback is very much appreciated. Sincerely, DSegura Assistant General Manager
