Ratings based on 913 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 23 Oct 2024
Very average hotel and location. Not enough parking and had to park just off property with long walk to entrance. Room was clean but had a slight odor of cleaning spray left over in room. Asked Expedia for king size bed and they changed the original reservation to a “room” that seemed to try and confuse the user of their website. The desk checkin said any problem “take it up with Expedia.” Room was average and too expensive.
Comment from Hotel Management
24 Oct 2024 by Hotel Management, Hotel Management
Thank you for choosing Holiday Inn Express Henderson! We are sorry to hear that you were not satisfied with your stay. We typically do have a large amount of parking but unfortunately a large section of our lot was closed for resurfacing for one night. We will review the interaction you had with the front desk team as we want to do our best to fully assist our guests whether the issue lies with us or the booking party. We do apologize for the inconvenience and hope that you will return so that you will see this experience is not the norm.
by A verified traveler
Posted 18 Oct 2024
Cleanliness and staff were excellent.
Comment from Hotel Management
24 Oct 2024 by Hotel Management, Hotel Management
We appreciate the wonderful words about our hotel and team! We hope you visit us again soon!
by A verified traveler
Posted 7 Oct 2024
We arrived early and at first the check in agent said our room wouldn't be ready until 3pm even though the parking lot had a handful of cars. About 15 mins later, he let us know that he put a call in for a rush on our room and it would be ready shortly which we appreciated. This was a nice hotel, the breakfast was well kept and clean. I just think the price should be lower as other hotels had better amenities. The biggest downside was the pool was shared and appeared unclean at opening--dirty towels and the pool itself looked unclean.
Comment from Hotel Management
11 Oct 2024 by Ashley W, Hotel Management
Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the effort to expedite your room’s availability and that you enjoyed our well-kept breakfast area.We’re sorry to hear that the pool area didn't meet your expectations. Cleanliness is a priority for us, and your comments will be shared with our housekeeping team to ensure improvements are made. We also strive to offer competitive pricing and will review your comments on amenities as we continue to enhance the guest experience.We hope to welcome you back for an even better stay in the future!
by A verified traveler
Posted 3 Oct 2024
Hated the forced "Upgrade" to King suite, making me sleep on pullout couch! Other than that rooms were clean and nice.
Comment from Hotel Management
11 Oct 2024 by Ashley W, Hotel Management
Thank you for your feedback. We're sorry to hear about the inconvenience with the room upgrade and that it affected your comfort during your stay. Your experience doesn’t reflect the standard we aim to provide, and we’ll be addressing this with our team to prevent it from happening in the future.We’re glad you found the room clean and pleasant otherwise, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more comfortable and seamless stay next time.
by A verified traveler
Posted 25 Sep 2024
I took a star away because paying $3 for a 1oz bag of Fritos. There were no prices on the items in the snack store. A box of 54 is only $15. Total rip off.
As far as the suite I had the beds and bedding was so comfortable and the black out shade was the best, no light getting in there.
Comment from Hotel Management
28 Sep 2024 by Ashley W, Hotel Management
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our beds and bedding comfortable, and that the blackout shades provided a great night's sleep.Regarding your concerns about the snack prices, we apologize for any inconvenience caused. Your feedback is valuable to us, and we will review our pricing and ensure that all items in our snack store are clearly labeled with prices for transparency.We appreciate your understanding and hope to welcome you back for another comfortable stay in the future.
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Ashley, Hotel Management
Thank you for your kind review!
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Ashley, Hotel Management
Thank you for your kind review!
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Ashley, Hotel Management
Thank you for your review! If we could have done something better during your stay please reach out.
