Ratings based on 2,389 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Overall pretty good hotel
Comment from Hotel Management
22 Nov 2024 by Liana Castro/AMGS, Hotel Management
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!
by A verified traveler
Posted 20 Nov 2024
Asked for house keeping twice and I never received any house keeping services even after my requests were made at the front desk. No apology from the front desk either. Rude and unprofessional.
Comment from Hotel Management
20 Nov 2024 by Liana Castro/AMGS, Hotel Management
Thank you for choosing Cancun Resort! We are sorry to hear that you were not totally happy with your stay. We will share these comments with our team and try to be better moving forward. We hope you stay with us again so that we can provide a better experience.
by A verified traveler
Posted 20 Nov 2024
Nice family place
Comment from Hotel Management
20 Nov 2024 by Liana Castro/AMGS, Hotel Management
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Trish, Hotel Management
Thank you for choosing Cancun Resort and for the wonderful score! We are always happy to provide our guests with a satisfactory experience but we hope we can one day have the opportunity to host you again and turn this into a perfect rating!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Liana Castro/AMGS, Hotel Management
Thank you for choosing Cancun Resort and for the wonderful score! We are always happy to provide our guests with a satisfactory experience but we hope we can one day have the opportunity to host you again and turn this into a perfect rating!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Liana Castro/AMGS, Hotel Management
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Liana Castro/AMGS, Hotel Management
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!
by A verified traveler
Posted 18 Nov 2024
Nice big rooms, and beautiful pools/grounds. The only thing I don’t like is that the pool and restaurant closed too early, it should give us a little more time to enjoy the beautiful pool.
Comment from Hotel Management
19 Nov 2024 by Liana Castro/AMGS, Hotel Management
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Liana Castro/AMGS, Hotel Management
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!
by A verified traveler
Posted 18 Nov 2024
Very good and staffs friendly!
Comment from Hotel Management
18 Nov 2024 by Liana Castro/AMGS, Hotel Management
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!
