Ratings based on 981 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Overall the property was average. Rooms were clean and spacious. The property is older and clearly seen better days. The number one challenge was that the lobby smelled like bad sewage or feces for the entire week my family was there, thankfully I was only there two nights. The lobby was unbearable and multiple people commented on the “poop smell” when walking in. There are many shops on the property but all are closed. There are signs for a casino throughout the property but there has not been a functioning casino in many years. The property is in a nice peaceful are, the lake is beautiful, but the property needs some serious updating and management that cares about updating signs and fixing the sewer smell.
Comment from Hotel Management
12 Nov 2024 by Tatiana, Hotel Management
Thank you for taking the time to share your experience with us. We sincerely apologize for any aspects of your stay that did not meet expectations and want to assure you that we are taking corrective action based on your feedback. We appreciate your comments and hope to have the opportunity to welcome you back to our Lake Las Vegas home soon.
by A verified traveler
Posted 11 Nov 2024
Very nice resort
Comment from Hotel Management
12 Nov 2024 by Tatiana, Hotel Management
Thank you for taking the time to leave a review. We’re thrilled to hear that you enjoyed your stay with us, and we look forward to welcoming you back soon!
by A verified traveler
Posted 10 Nov 2024
Beautiful facility!! Staff was very helpful and friendly.
Comment from Hotel Management
11 Nov 2024 by Mary V., Hotel Management
Thank you so much for your kind words, we are glad to hear you enjoyed your stay and hope you consider staying with us again.
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Mary V. , Hotel Management
Thank you for taking the time out of your busy day to share your wonderful rating with us. We hope to have you visit us again in the near future.
by A verified traveler
Posted 4 Nov 2024
The staff was nice and the outdoor area was great. However, the hotel needs a lot of updates. The walls, doors and floors need to be scrubbed, repainted and/or replaced. For the amount of money we spent, I expected it to be A LOT cleaner!
Comment from Hotel Management
4 Nov 2024 by Mary V., Hotel Management
Thank you for taking time out of your busy date to share your rating with us. We will take your feedback to renew our training practices as we look to maximize guest satisfaction and hope you will return for an improved Hilton experience. We hope you consider staying with us again in the near future.
by A verified traveler
Posted 3 Nov 2024
Great experience and great location. Our room was very comfortable and clean. The view from our room was great and the surrounding area is very nice. We have been here before and we make it a point to stay here whenever we are in NV.
Comment from Hotel Management
4 Nov 2024 by Kya B., Hotel Management
Thank you for taking the time to share your experience with us, we sincerely appreciate your feedback. I am delighted to hear you enjoyed your recent stay with us. We look forward to welcoming you back in the not too distant future.
by A verified traveler
Posted 1 Nov 2024
Love it very nice
Comment from Hotel Management
1 Nov 2024 by Mary V. , Hotel Management
Thank you for taking the time out of your day to share this wonderful rating with us. We’re glad to hear you loved it and hope to have you stay with us again in the near future.
by A verified traveler
Posted 28 Oct 2024
The hotel is beautiful!! Our suite view of the lake was amazing!! Breakfast was delicious our server was so nice and pleasant!!
Comment from Hotel Management
28 Oct 2024 by Kya B., Hotel Management
Thank you for taking the time to share your experience with us, we sincerely appreciate your feedback. I am delighted to hear you enjoyed your recent stay with us. We look forward to welcoming you back in the not too distant future.
by A verified traveler
Posted 26 Oct 2024
Beautiful hotel, could use a little TLC
Comment from Hotel Management
26 Oct 2024 by Kya B., Hotel Management
Thank you for your awesome review. We are so happy to hear you enjoyed our resort and the surrounding area. We are looking forward to your return.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Kya B., Hotel Management
Thank you for taking the time to share your experience with us, we sincerely appreciate your feedback.
