Ratings based on 1,533 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Loved the service and professionalism of ALL employees at The Elara in Las Vegas. Also loved the convenience of walking to EVERYWHERE on the Las Vegas strip, and shopping opportunities, along with various dining optiona! All in all, a WONDERFUL experience!
Comment from Hotel Management
23 Nov 2024 by Juliet, Hotel Management
Thank you for your rating. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.
by A verified traveler
Posted 21 Nov 2024
no wifi when we stayed...credited $50. Waited 20 minutes to be checked in because there is only 2 staff at front desk.
Comment from Hotel Management
22 Nov 2024 by Juliet, Hotel Management
We are sorry to hear of the issues experienced during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. We hope for a future opportunity to provide an improved experience.
by A verified traveler
Posted 21 Nov 2024
Nice and very clean
Comment from Hotel Management
22 Nov 2024 by Juliet, Hotel Management
Thank you for rating your stay. We are happy to see you enjoyed your experience with us. We look forward to hosting you again in the future.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Juliet, Hotel Management
Thank you for your rating. We are so glad to hear you enjoyed your time with us. We look forward to seeing you again in the future.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Guest Services Manager, Hotel Management
Thank you for your rating. We are so delighted to see you enjoyed your experience with us! We look forward to hosting you again in the future.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Guest Services Manager, Hotel Management
Thank you for your rating. We are thrilled to see you enjoyed your experience with us! We look forward to hosting you again in the future.
by A verified traveler
Posted 20 Nov 2024
Our room was across parking garage and construction site and we could hear noise in earlier morning. We waited at front desk for 30 mins to check in because the front desk was trying to get us another room but she couldn't figure it. It was very disappointing.
Comment from Hotel Management
20 Nov 2024 by Guest Services Manager, Hotel Management
Thank you for your review. Please accept our apologies for the challenges you experienced during your stay with us. Please know, what you described is a rare occurrence, and our team remains dedicated to providing outstanding service to our guests. We hope you will give us the chance to restore your trust in your future travels.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Guest Services Manager, Hotel Management
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.
by A verified traveler
Posted 19 Nov 2024
Internet was out, drapes did not close properly
Comment from Hotel Management
20 Nov 2024 by Guest Services Manager, Hotel Management
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.
by A verified traveler
Posted 19 Nov 2024
Checkin took a really long time stood in line for over 30 minutes while I watch owners lines gets speedy check in. Carpet was wet, the tvs kept turning off and rebooting.
Comment from Hotel Management
20 Nov 2024 by Guest Services Manager, Hotel Management
Thank you for your review. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. We hope you will give us the chance to make it up to you in the future should your travels bring you back to Las Vegas.
