Ratings based on 1,841 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
No good service
by A verified traveler
Posted 25 Nov 2024
It was fine for our stay
Comment from Hotel Management
25 Nov 2024 by SH, Hotel Management
Chad, thank you for taking the time to share your feedback. Your review is important to us and we are eager to have the opportunity to serve you again in the future.
by A verified traveler
Posted 24 Nov 2024
Location and internet service were very poor.
Comment from Hotel Management
25 Nov 2024 by SH, Hotel Management
Rachel, thank you for your rating. Our goal is to provide our guests with excellent experiences during every visit and your feedback is very much appreciated.
by A verified traveler
Posted 24 Nov 2024
Poor staff attitude. Terrible service. Do not recommend.
Comment from Hotel Management
25 Nov 2024 by SH, Hotel Management
Eric, we sincerely apologize that your experience did not meet your expectations. We would like to make things right and learn from your feedback. Please don't hesitate to contact us directly through our official website so we can assist you further.
by A verified traveler
Posted 22 Nov 2024
Excellent visit. Very clean. Nice restauraunts. Really enjoyed Ping Pang Pong. Easy free parking. Nice room. Nice bathroom.
Comment from Hotel Management
25 Nov 2024 by SH, Hotel Management
Brian, thank you for taking the time to share your wonderful experience with others! We hope to welcome you again soon for more five-star guest service.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by SH, Hotel Management
Robert, we're so grateful for your wonderful feedback! Your support means the world to us, and we can't wait to welcome you back with top-notch service.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by SH, Hotel Management
Harumi, thank you for the rating. It's always our goal to provide five-star experiences in every interaction during our guests' visits. If you have feedback on how we can improve, please reach out to us directly through our property website.
by A verified traveler
Posted 21 Nov 2024
Front desk staff member Alexis was extremely rude to us. Gold Coast needs to get another Canadian restaurant. Fridays is tiresome.
Comment from Hotel Management
22 Nov 2024 by SH, Hotel Management
Bonnie, thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations.
by A verified traveler from 3646 Spoken Lake rd
Posted 21 Nov 2024
No shuttle from the airport to the hotel no coffee pot in the room, which should be a must also should put back the microwave to
Comment from Hotel Management
22 Nov 2024 by SH, Hotel Management
Sheila, guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.
by A verified traveler
Posted 20 Nov 2024
Over all it was a very good experience
Comment from Hotel Management
22 Nov 2024 by SH, Hotel Management
Faye, we appreciate you taking the time to share your positive experience with us. We value your patronage and hope to have the pleasure of serving you again in the near future with our guest service.
