Ratings based on 989 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
My room was placed in the corner which I did not like. When staying at an embassy suites I enjoy looking at the scenery. Also the toilet system in my room was bad .
by A verified traveler
Posted 15 Dec 2024
Went to check in only to find out they canceled our reservation with no notice or contacting us. Staff did not show any compassion or empathy of a family traveling to show up to a hotel that sold their reservation probably due to pressure to make more money due to the demand.
by A verified traveler
Posted 9 Dec 2024
We stayed there from11/24 to 11/26. I called Hilton the other day to see if they issued refunds for guests who hardly got any sleep in their rooms. When I initially made the booking I called the hotel to request non
feathered pillows as I am allergic to them. I was assured that my request would be honored. We arrived early and were sternly told that the hotel had a no check in early policy. Fine. We got back later and were so tired I fell asleep without checking the pillows. I woke up at around midnight sneezing, eyes scratching, and my nose running. I pulled a pillow out to find that I had down pillows. I called downstairs and was told there was nothing that could be until morning. I threw the pillows on the floor and attempted the fall back to sleep without one but tossed and turned for the rest of the night. We took off the next morning and were gone all day. When we got back I found that I still had down pillows. I was assured that the matter would be handled promptly. We went out for approx. 90 min. We got back to find down pillows. I went down to the front desk and was asked I had my do not disturb card on my door, which I obviously didn't because they changed the pillows. I was told that I had given the wrong room number at which point without saying a word turned to go get my wife to prove that I had given the right room number. I was then told to tone it down or I would be removed from the property. I can't fit everything in 1500 characters. I'd like a refund.
Comment from Hotel Management
10 Dec 2024 by Management, Hotel Management
Thank you for taking the time to leave a review. When you informed us of your need for a feather-free pillow, our Housekeeping team promptly delivered one to the room number you provided, which turned out to be incorrect.You then returned to the lobby, visibly upset, and provided the same incorrect room number to our manager. The manager personally visited your room to verify that the pillows were feather-free and provided new feather-free pillows to ensure your comfort. To further assure you, the manager cut open a pillow to confirm it was feather-free, which it was.Despite the misunderstanding, we did everything possible to address your concerns and provide the best hospitality. Unfortunately, we will not be issuing a refund as we believe we handled the situation correctly. Additionally, due to the nature of your behavior, we have reported the incident and, regrettably, we are unable to welcome you back to our property.Thank you for your understanding.
by A verified traveler
Posted 9 Dec 2024
Very clean, being at the end of the runway made it noisy.
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 8 Nov 2024
Overnight place, would stay longer next time.
Comment from Hotel Management
2 Dec 2024 by PB-Manager, Hotel Management
Thank you for taking the time to leave a review. We truly appreciate your feedback and are delighted to hear that you enjoyed your stay. It was a pleasure having you with us, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 27 Oct 2024
by A verified traveler from Atlanta
Posted 21 Oct 2024
by A verified traveler
Posted 19 Oct 2024
This hotel was very clean. The staff members were all very kind. The breakfast staff went above and beyond, even making special pancakes with strawberries and sprinkles for my child. I will definitely be staying here again.
Comment from Hotel Management
2 Dec 2024 by PB-Manager, Hotel Management
Thank you for taking the time to leave a review. We truly appreciate your feedback and are delighted to hear that you enjoyed your stay. It was a pleasure having you with us, and we look forward to welcoming you back in the future.
by A verified traveler from Redmond
Posted 16 Oct 2024
