Ratings based on 984 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Great place
by A verified traveler
Posted 21 Nov 2024
Staff was great. Room was great & breakfast was great too.
by A verified traveler
Posted 11 Nov 2024
Clean, spacious room
Comment from Hotel Management
12 Nov 2024 by Cyndy-Guest Experience Representative, Hotel Management
Santiago, We are delighted you enjoyed the ample floor space in our rooms and the clean, comfortable spaces. We hope you will join us for another great stay at the Best Western Plus Las Vegas West.
by A verified traveler
Posted 28 Oct 2024
I stayed in room 204. Right across from where breakfast is served. Guests are there at 6:00am. Could not go back to sleep. Asked for a different room but none were available!
Comment from Hotel Management
28 Oct 2024 by Cyndy-Guest Experience Representative, Hotel Management
Shannon, We apologize that no other room was available for you. We hope you will return to enjoy a more peaceful experience in a different room at our hotel.
by A verified traveler from Hesperia
Posted 27 Oct 2024
Great stay
Comment from Hotel Management
27 Oct 2024 by Cyndy-Guest Experience Representative, Hotel Management
Zendaida, We are delighted you had a wonderful experience at the Best Western Plus Las Vegas West. Thank you for the great rating and review.
by A verified traveler
Posted 14 Oct 2024
The first thing I noticed is a large patch of base board missing from the wall as you entered. The bathroom was tiny and the closet for hanging clothes had a accordion type door that was always in the way if opened while you were walking through to the toilet area or washing your hands at the sink. The bathtub drain was broken so had a hard time giving our child a bath. The bed was comfortable as was the bedding. It was in a convenient location that had lots of places to go and shop and get coffee very close. The pool hours were great 24/7. It would get a better rating; however, for the price we paid, almost $300 for two Queen Beds, it was not worth that price! It was average and I would return if attention to the detail of broken baseboard, dim lighting, and the bathtub had been taken care of.
Comment from Hotel Management
15 Oct 2024 by Cyndy-Guest Experience Representative, Hotel Management
Mike, we appreciate your review. We are grateful you informed us of the issues you encountered in the room, and we will make sure our maintenance staff addresses them immediately. Thank you for sharing all the positive things you liked about our hotel. We hope you will return to enjoy a better stay with us soon.
by A verified traveler
Posted 13 Oct 2024
It was close to the Darling Tennis Center. It’s away from the strip.
Comment from Hotel Management
15 Oct 2024 by Cyndy-Guest Experience Representative, Hotel Management
Randi, We are glad you enjoyed the Best Western Plus Las Vegas West's peaceful location and our convenient proximity to your event venue. Thank you for the excellent rating of our accommodations. We hope you will visit us again soon.
by A verified traveler
Posted 13 Oct 2024
We are a family of 5 and were pleasantly surprised at the size of our room, with a vaulted ceiling. It did have a terrible smell to the floors and the couch. The lighting in the bathroom area was terrible. The a/c vent has a weird cover on it that directs the air to the adjacent bed (brrr), and the breakfast in the morning was just okay. All that said, if our room smelled better, we would consider this hotel again. Everything else is tolerable.
Comment from Hotel Management
15 Oct 2024 by Cyndy-Guest Experience Representative, Hotel Management
We apologize for the carpet's condition, Kristina. We will make sure it is refreshed immediately. We would love to share an even better stay with you and your family in the future.
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Cyndy-Guest Experience Representative, Hotel Management
Thank you, German, for an excellent rating. We are all delighted you enjoyed a comfortable experience at the Best Western Plus Las Vegas West. Our friendly team looks forward to hosting you again.
by A verified traveler
Posted 10 Oct 2024
Staff was very helpful
Comment from Hotel Management
10 Oct 2024 by Cyndy-Guest Experience Representative, Hotel Management
Anthony, We are glad our team was helpful. Thank you for sharing your wonderful rating and review of our Best Western Plus Las Vegas West.
