Ratings based on 1,392 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
Awkward location.
Comment from Hotel Management
11 Dec 2024 by General Manager, Hotel Management
Dear Edward,Thank you for visiting Best Western McCarran Inn and for your positive rating. However, we are sorry you had concerns with our location. If you ever have questions, our team is always ready to help. It was a pleasure having you here, and we look forward to welcoming you back soon.
by A verified traveler
Posted 10 Dec 2024
House keeping threw our bag from shopping in the garbage which had items in it, the staff went into the bin and found the bag, how ever I’m missing a yeti water bottle.
Comment from Hotel Management
11 Dec 2024 by General Manager, Hotel Management
Dear Wayne,We appreciate you taking the time to share this with us. We are sorry for any misunderstanding and to hear of any misplaced items. Please know that our team follows strict protocol when it comes to guest belongings and we can assure you that anything found would be turned in. If you have any continued concerns, feel free to reach out to us offline. We look forward to hearing from you and we hope to have the opportunity to regain your trust.
by A verified traveler
Posted 10 Dec 2024
We were happy to be a walkable distance from the strip. It was a long walk, but we are in decent shape. Also , it was easy for Lyft drivers to get to.
Breakfast offered many good options. The staff was friendly and helpful.
Comment from Hotel Management
10 Dec 2024 by General Manager, Hotel Management
Dear Nancy,It is wonderful that you had an excellent experience with us. Our team will be thrilled they left a memorable impression on you, and we appreciate you mentioning our delicious breakfast offerings and fantastic location! Thank you for your perfect rating, and we hope you return soon.
by A verified traveler
Posted 7 Dec 2024
Close enough to walk to the NFR at the Thomas Mack center.
Comment from Hotel Management
8 Dec 2024 by General Manager, Hotel Management
Dear Kyle,It was such a pleasure to welcome you to Best Western McCarran Inn! Thank you for highlighting the convenience of our location; it’s rewarding to hear our accessibility played a role in your experience. We hope to welcome you back soon for another excellent stay!
by A verified traveler
Posted 7 Dec 2024
by A verified traveler
Posted 7 Dec 2024
This is a convenient place to stay if you are flying in late or leaving early. Of course being within a stones throw of the airport you will be hearing planes the whole time. The hotel was clean, the bed was comfortable (I thought so anyway), and the staff were very friendly. We ate breakfast before leaving and there were plenty of choices. Check in and check out process was very simple.
Comment from Hotel Management
8 Dec 2024 by General Manager, Hotel Management
Dear Jason,Thank you for choosing Best Western McCarran Inn. Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Receiving recognition for our delicious breakfast offerings, hospitable team, and proximity to the airport is always appreciated as well. It was truly a pleasure having you here, and we hope you return soon.
by A verified traveler
Posted 6 Dec 2024
Nice staff but noisy due to airport
Comment from Hotel Management
8 Dec 2024 by General Manager, Hotel Management
Dear Marina,Thank you for your feedback. We're glad you found our team helpful during your stay. We understand that noise from the airport can be a concern, and we do our best to minimize any impact on our guests. We hope to welcome you back to Best Western McCarran Inn soon for another stay!
by A verified traveler
Posted 5 Dec 2024
We needed a place to sleep for 5 hours. This is close to the airport, bed is comfortable, parking is included, room was clean, check in lady was polite. For the money it works.
Comment from Hotel Management
6 Dec 2024 by General Manager, Hotel Management
Dear WilliamThank you for taking a moment to review your recent stay! At Best Western McCarran Inn, we strive to go above and beyond for our guests, and we're delighted that you were able to relax and unwind in our clean and comfortable rooms during your visit. It's also terrific that our location near the airport was just what you were looking for. It was a pleasure having you here, and we hope you'll consider joining us again in the future.
by A verified traveler
Posted 3 Dec 2024
by A verified traveler
Posted 3 Dec 2024
Loved the place and everyone was very friendly and welcoming. Booked it mainly for their shuttle service but was unable to use it due to their hours of operation
Comment from Hotel Management
3 Dec 2024 by General Manager, Hotel Management
Dear Ariana,Thank you for being our guest recently. While we're delighted our hospitable team left a memorable impression on you and that you enjoyed your overall experience, we regret that you were not fully satisfied with your stay. Please accept our apologies for any inconvenience caused by the shuttle's availability. Your feedback will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we wish you safe travels.
