Ratings based on 145 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Sep 2024
by A verified traveler from Miramar
Posted 31 Aug 2024
Comment from Hotel Management
16 Sep 2024 by Administracion, Hotel Management
Agradecemos su valoracion, con gusto le recibimos nuevamente.Saludos cordiales, Yeniffer
by A verified traveler
Posted 16 Aug 2024
The tv was not working, we advised the front desk and they never came to fix it. Secondly, there was cockroaches in the room/bathroom. My husband went downstairs to get a product to kill them, and they didn’t have any. The concierge is as left alone and obviously he wasn’t able to change rooms. We almost didn’t sleep all night and couldn’t wait to leave the next morning, we had to leave the lights on “just in case”.
Comment from Hotel Management
16 Sep 2024 by Administracion, Hotel Management
Agradecemos sus observaciones, eso nos ayuda a mejorar para brindarles un mejor servicio. Actuslmente tomamos medidss de fulmigacion todas las semanas pues al estar en el tropico es inevitable los inseptos y animalitos pero lo estamos traabajando.Saludos , yeniffer
by A verified traveler
Posted 22 May 2024
I will definitely come back to this hotel in my next trip to Las Terrenas.
My only suggestion is to upgrade the main entrance's door, as it can be an inconvenient to keep calling with our cellphones every single time we need to enter or exit the facility.
Just like the elevator, we should be able to use our room's key to come in.or step out.
by A verified traveler from Miami
Posted 3 May 2024
Very convenient for a short stay, big rooms, located on 10-15min from Bonita Beach, Portillo, Central Town.
The rooms are very confortable but the hole property have things to improve.
Comment from Hotel Management
16 Sep 2024 by Administracion, Hotel Management
Agradecemos su valoracion, con gusto le esperamos nuvamente.Saludos ,Yeniffer
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
16 Sep 2024 by Administracion, Hotel Management
Agradecemos su valoracion, con gusto le esperamos nuevamente.Saludos, Yeniffer
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
16 Sep 2024 by Administracion, Hotel Management
Agradecemos su valroacion, con gusto le esperamos nuevamente con nosotros.Saludos,Yeniffer
by A verified traveler
Posted 25 Mar 2024
Everything was great!!
Comment from Hotel Management
16 Sep 2024 by Administracion, Hotel Management
Con gusto le recibimos nuevamente , que gusto hayan disfrutado su estancia..Nos reiteramos a sus ordenesSaludos, Yeniffer
by A verified traveler
Posted 11 Mar 2024
by A verified traveler from Brewbtwood
Posted 9 Mar 2024
Very unsafe, the glass doors in the rooms that have access to the pool doesn't lock. There is a casino and a bar at the hotel but is not only for peolpe that are staying in the hotel, everyone from the neighborhood have access to be there too. Its very unsafe. People were so drunk and very rude, I had to get out of there the same day I checked in, I was afraid for my own safety. I do not recommend this place at all.
Comment from Hotel Management
16 Sep 2024 by Administracion, Hotel Management
Valoramos su s observaciones, nos ayuda a mejorar para bridarles un mejor servicio.Saludos, Yeniffer
