Ratings based on 33 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
2 Sep 2024 by Natalia, Hotel Management
Enrique muchas gracias por tomar el tiempo de dejarnos una valoración por tu estadía. Esperamos regreses pronto.
by A verified traveler
Posted 21 Aug 2024
Comment from Hotel Management
22 Aug 2024 by Natalia, Hotel Management
Dear John thank you for your review!Hope to have you back soon.
by A verified traveler from New Windsor
Posted 3 Jul 2024
Comment from Hotel Management
22 Aug 2024 by Natalia, Hotel Management
Dear Jose,Thank you for your overall rating!
by A verified traveler from Santo Domingo
Posted 1 Jan 2023
The beach is awesome. Unfortunately, the price one pays is not reflected in the state of the rooms. Too many ruined down details and basic things missing that frankly makes you mad since they are really simple to repair. The staff is amazing but entangled trying to keep up with all the clients demands resulting from the lack of maintenance. It is a shame. This place used to be tops. Not anymore, and certainly not the “delux paradise “ they sell. Even the pool is missing tiles …
Comment from Hotel Management
12 Jan 2023 by Natalia, Hotel Management
Estimada Sra. Melo,Muchas gracias por dejarnos un comentario. Lamentamos la experiencia no haya sido de su agrado. He compartido este mensaje con el resto del personal así como con los encargados de mantenimiento del condominio para que tomen medidas y realicen las mejoras necesarias. Nos alegra escuchar que el personal estuvo presente para ayudarle en lo que necesitara.Saludos cordiales,Natalia
by A verified traveler
Posted 3 Oct 2022
Property needs maintenance, everything is deteriorating. Staff absent.
Except for Julio at reception who is very friendly and helpful.
Comment from Hotel Management
3 Oct 2022 by Natalia, Hotel Management
Estimado Sr. Luis Santana,Un placer saludarle nuevamente. Muchas gracias por su comentario, le pedimos disculpa de antemano por por los inconvenientes. Estaré compartiendo este mensaje con la Administración del Condominio y staff del Hotel. Esperamos poderlo tener pronto de regreso para esperarlo con las mejoras sugeridas.Saludos cordiales,Natalia LongarayEncargada de Reservaciones
by A verified traveler
Posted 7 Mar 2022 on Hotels
Comment from Hotel Management
8 Mar 2022 by Natalia, Hotel Management
Estimado Sr. Georges,
Muchas gracias por tomar el tiempo en dejarnos su puntuación.
Le esperamos en una proxima visita.
Saludos cordiales,
by A verified traveler from Shoreline
Posted 24 Feb 2022 on Orbitz
Good place to stay. A bit dated but that is made up by the friendly staff.
Comment from Hotel Management
25 Feb 2022 by Natalia, Hotel Management
Estimado Sr. Fausto,
Muchas gracias por su puntuacion. Estare compartiendo este mensaje con el resto del staff de Coson Bay.
Le esperamos en una proxima visita!
Saludos,
Natalia
by A verified traveler
Posted 3 Aug 2021
A very nice experience!!
Just need to improve the wifi in bedrooms.
Comment from Hotel Management
3 Aug 2021 by Natalia, Hotel Management
Hello,
Thank you for your review. We are glad you enjoyed your stay. We will be working with the wifi soon, in the meantime, it's only available in common areas. We do have wireless modems available at the front desk upon request, free of cost.
Kind Regards,
Natalia
by A verified traveler
Posted 23 Jul 2021
This property is located in the best beach in the country. The beach is spectacular, and is walking distance from the rooms. The food in the restaurant is good. The drinks are ok. What was disappointing was this: the apartment didnt have wifi, as was stated when I booked it. Later they explained the wifi is just on the lobby. The air conditioning had to be fixed as it wasnt working when we arrived. Also, we never hot hot water on the showers the whole stay. Other than that, its a great quiet place to have a relaxing time just being on the beach drinking piña coladas.
Comment from Hotel Management
23 Jul 2021 by Natalia, Hotel Management
Dear Maria,
Hoping you are well. We are glad you were able to enjoy the beach and its beauty. Thank you for taking the time to leave a comment. I am sorry you were disappointed with some of the things stated. But as I said in your previous comment days ago we only have wifi in common areas. I am glad the air conditioner was fixed and regarding the water I will be reporting this to the maintenance department. We hope to have you back soon.
Kind Regards
by A verified traveler
Posted 28 Sep 2020
Comment from Hotel Management
5 Oct 2020 by Natalia, Hotel Management
Dear Guest,
Thank you for your review.
We hope you visit again soon.
Regards,
