Ratings based on 98 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 29 Sep 2024
ok
Comment from Hotel Management
29 Sep 2024 by Recepción, Hotel Management
Estimado Rafa,¡Muchas gracias por tu valoración positiva acerca de tu estancia en nuestro hotel!Esperamos volver a verte en un futuro próximo.Muchas gracias,Núria- Sercotel Puerto de la Luz
by A verified traveler
Posted 1 Jul 2024 on Hotels
Comment from Hotel Management
13 Jul 2024 by Priyanka - Sercotel Puerto de la Luz, Hotel Management
Estimado Ronald,Ante todo agradecerte el tiempo que has tomado para valorar tu estancia con nosotros.¡Hasta la próxima!Priyanka - Sercotel Puerto de la Luz
by A verified traveler
Great location pre-cruise, great staff & breakfast
Posted 5 Apr 2024 on HotelsThe room was fine. The staff were very good. Armando at reception was very pleasant and helpful. He was professional and cheery at check in and gave me very good local advise on places to eat for dinner. I went to one of his recommendations (La Tapatica) and had a very nice Canarian meal.
Daniela and Manuel (Mano) in the restaurant at breakfast were lovely. I was by myself and Mano was very nice to me and we chatted a bit about favourite Canarian and Spanish food, and he made breakfast very nice and gave an excellent example of Canarian hospitality. Thank you Mano!
The breakfast food was very good and I liked that there was good Spanish food there, and not just regular western tourist food. The Canarian cheese, pan con tomate and yogurt was very good, as was the coffee. I will recommend this hotel to cruisers who will start their cruise in Gran Canaria and need to stay somewhere the night before. Thanks.
Comment from Hotel Management
26 Apr 2024 by Reception, Hotel Management
Dear Karen,Thank you for your review of your stay at Sercotel Puerto de la Luz. It has been a pleasure to welcome you and to repay the trust you have placed in us by providing you with a wonderful experience. We are delighted to read that you enjoyed the attention of our staff. We are proud of our team, their performance, kindness, closeness, and dedication to each of our guests, solving any incident that may occur. We also appreciate your comments about the breakfast, we offer a quality and varied buffet in order to start the day in the best way.We hope to enjoy your company again soon.Kind regards,Núria - Sercotel Puerto de la Luz
by A verified traveler
Great location pre-cruise, great staff & breakfast
Posted 5 Apr 2024 on HotelsThe room was fine. The staff were very good. Armando at reception was very pleasant and helpful. He was professional and cheery at check in and gave me very good local advise on places to eat for dinner. I went to one of his recommendations (La Tapatica) and had a very nice Canarian meal.
Daniela and Manuel (Mano) in the restaurant at breakfast were lovely. I was by myself and Mano was very nice to me and we chatted a bit about favourite Canarian and Spanish food, and he made breakfast very nice and gave an excellent example of Canarian hospitality. Thank you Mano!
The breakfast food was very good and I liked that there was good Spanish food there, and not just regular western tourist food. The Canarian cheese, pan con tomate and yogurt was very good, as was the coffee. I give destination presentations on cruise ships and because of the lovely staff, I will recommend this hotel to cruisers who will start their cruise in Gran Canaria and need to stay somewhere the night before. Thanks.
Comment from Hotel Management
29 Sep 2024 by Reception, Hotel Management
Dear Karen,Thank you for your wonderful feedback! We are so pleased to hear that your stay with us was enjoyable, and that our team members helped make your visit great. It’s fantastic that you found the breakfast food to your liking, and we are glad you appreciated the local flavors we offer. We look forward to welcoming you back the next time you're in Gran Canaria!Warm regards,Sercotel Puerto de la LuzNúria
by A verified traveler
Positive hotel with a great location
Posted 23 Jan 2024 on HotelsThe hotel is new, the rooms are really fresh. However my room had a constant quest with the lights on.The excellent central air conditioner does not turn on heating, only cooling and drying. Among the advantages is a small pool on the roof with the opportunity to sunbathe and just spend time in the fresh air with a harbor view.
Comment from Hotel Management
26 Jan 2024 by Reception, Hotel Management
Dear Oleg,Thank you for sharing a review about your stay at Sercotel Puerto Luz. We are happy to hear you were satisfied with the room and rooftop. Due to in Canarias we have a temperate weather, we do not have heathing in our rooms. It was a pleasure to have you and we would love to welcome you back at our hotels in the future! Kind regards, Núria - Sercotel Puerto de la Luz
by A verified traveler
Not worth a cent.
Posted 26 Oct 2023 on HotelsAir conditioning was not working. Three hours after being in the room, called reception desk to solve it. Asked for another room; had none available (don’t believe that). The maintenance person was not available. They brought a FAN to solve it. Spent a very hot night in a small room with no windows! Regarding the bathroom: toilet is in one corner of the room and the shower is in another. Lavatory is right in front of your bed. So you have to cross from one side to the other when using your bathroom! No restaurant. No services. They did not even try to look for another hotel for me. I will never again reserve there and do not recommend it! Not worthy a single penny spent!
Comment from Hotel Management
1 Nov 2023 by Manager, Hotel Management
Dear Jeannete, I am surprised to read this review because the situation and your experience in the Hotel was not as you mentioned it. Yes its true that you had some problems turning on the AC in your room, it was not because it didn’t work it was because you wanted the room in a temperature less than 18º Grad and that’s not possible, to make your stay more comfortable we lend you a portable AC (not a FAN as mention). You wrote also about the distribution of the room, this type of bathroom and organization you can see it before making a reservation with us. I also don’t understand the comment about the windows, you had 2 big windows (3 meters) in your room. In Sercotel Puerto Luz we do have a Restaurant that is open every day during the week and offers a healthy daily menu, this Restaurant opens till 15:00, because your arrival was around 17:00 you didn’t see it open. I am really sorry you didn’t feel comfortable at our Hotel but we did ask you at the check out if you had any comments about your stay: you and your husband seemed to see happy and didn’t told us any of the points you are mentioning in this review. Best Regards, Manager Department – Sercotel Puerto Luz
by A verified traveler
Not bad not good
Posted 12 Oct 2023 on HotelsThe staff is very friendly but the place of breakfast is too small and crowded.
Air conditioning is soon bad.
The room is too small but not that Mach bad for one night
If want to stay more check out the size.
The location is not in a good area and should be careful, although, I haven't seen any issue it was told.
Comment from Hotel Management
15 Oct 2023 by Reception, Hotel Management
Dear Mohhamad,Thank you for taking the time to share your feedback with us. I am sorry to hear that we did not meet your expectations regarding the room and breakfast, we are taking note to improve the aspects mentioned by you so that we can provide you with a complete experience on your next stay with us.Looking forward to welcome you soon.Kind regards,Núria- Sercotel Puerto de la Luz
by A verified traveler
Posted 4 Mar 2020
I like the standard of rooms and staff is very friendly and helpful
Comment from Hotel Management
5 Mar 2020 by Departamento de Operaciones, Hotel Management
Dear Guest,
Thank you for your review about our Hotel Cordial Vista Acuario! We are delighted to read that your room and our staff met your expectations, we work hard to deliver an excellent customer service and recognitions as yours are the best reward for our team.
We will love to welcome you again soon!
Sincerely,
Departamento de Operaciones
beCordial Hotels & Resorts
