Ratings based on 211 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Restaurant not open weekends
by A verified traveler
Posted 14 Aug 2024 on Hotels
Excellent stay as normal
Comment from Hotel Management
19 Aug 2024 by Sercotel Team, Hotel Management
Dear John, thank you so much for share your experiencia at our hotel. We are glade to know you enjoyed your stay with us.We hope to see you soon again.Best regards
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
30 Jul 2024 by Equipo Sercotel, Hotel Management
Estimada Neil,Muchas Gracias por su dedicar un tiempo para valorar nuestro hotel! Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder pronto verle de vuelta.Atentamente, Sercotel Hotel Parque
by A verified traveler
Posted 22 Jun 2024
Centric and decent
Comment from Hotel Management
24 Jun 2024 by Equipo Sercotel, Hotel Management
Estimado Christian, gracias por valorar su estancia en nuestro hotel de manera tan positiva y por destacar nuestra privilegiada ubicación.Le esperamos pronto de vuelta.Reciba un cordial saludoEquipo Sercotel
by A verified traveler
Posted 14 Apr 2024
by A verified traveler
Posted 29 Mar 2024
Great location helpful staff nice and clean.
Comment from Hotel Management
31 Mar 2024 by Sercotel Hotel Parque Team. , Hotel Management
Dear Denis, We thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind regards. Sercotel Hotel Parque Team.
by A verified traveler
Posted 24 Mar 2024
Paid for suite for TV in both rooms, TV in bedroom did not work all week, staff unable or willing to do anything about it, TV in room did not work for first 4 days of the 7
Comment from Hotel Management
10 Apr 2024 by Sercotel Team, Hotel Management
Dear Stephen, thank you for share your experience at our hotel. We are sorry for the inconvenience with the TV during your stay.We would have liked your experience to have been better but on this occasion we could not achieve it. We hope that you will give us an opportunity in the future to achieve the excellence that characterizes us.Receive a cordial greetingSercotel Team
by A verified traveler
Posted 22 Mar 2024
Nice place.
Comment from Hotel Management
27 Mar 2024 by Sercotel Hotel Parque Team, Hotel Management
Dear Irina, We thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind regards.
by A verified traveler
Posted 18 Mar 2024
Great place to stay. The only things that we’d like to address is that Expedia recommends that the check in at 1:00 pm and it is actually 2:00 pm. It would be helpful to get the correct information.
Comment from Hotel Management
20 Mar 2024 by Sercotel Team, Hotel Management
Dear Irina, thank you so much for your review about your stay at Sercotel Parque. We are glad to know you enjoyed.We regret the misunderstanding regarding the check-in time, the problem has now been resolved.Thank you so muchBest regards
by A verified traveler
Posted 25 Feb 2024
The hotel was in a wonderful position for exploring the old town and for an opera performance at the Perez Galdos Theatre. As a bonus, from our balcony we also saw the end of the last procession of Carnival 2024! The bus station is just across the way and there are shops and cafes within easy walking distance. It is a simply-furnished city hotel, with modern fittings and friendly, helpful staff. There are noisy roads nearby, but tne soundproofing is good. The breakfast is not lavish, but good quality and well worth the extra charge!
Comment from Hotel Management
27 Feb 2024 by Recepción - Sercotel Hotel Parque, Hotel Management
Dear Janice, thank you so much for your review about your stay in our hotel. We are glad to know you enjoyed of our priviledge location and the completed and variated breakfasat thtat we serve.Thank you for highlight the treatment received by our staff.We hope to see you soon again.Best regardsSercotel Team
