Ratings based on 223 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
This hotel has pretty much everything you need. Great location near to lovely bar and restaurants. Super clean. Decent furniture in good condition. Helpful and efficient staff. No frills or fripperies but really solid. In the UK I’d liken it to a smart Premier Inn (in a good way!). Only niggles would be lack of a kettle or balcony furniture. Finally, the shower is the best I’ve found in a hotel - ever! Rainfall but really powerful (but fully adjustable). The location is near a busy road but the double glazing sorts that out and it’s worth it for the sea view. If you want a good night’s sleep and a great area to explore in the morning I’d highly recommend.
Comment from Hotel Management
16 Dec 2024 by Sercotel Team, Hotel Management
Dear Zoe, thank you so much for your review about your stay at Sercotel Parque. We are glad to know you enjoyed of our priviledge location and thank you for highlight the cleanless and the treatment received by our staff.In your next visit do not hesitate to contact with reception to request for a kettle.Best regardsSercotel Team
by A verified traveler
Posted 24 Nov 2024
Front desk receptionist,Ely , is super helpful , pleasant altitude & very attentive! She help us with places to see & eat ! She’s an asset to the hotel
Location is close to all
Comment from Hotel Management
26 Nov 2024 by Sercotel Team, Hotel Management
Dear Pascual, thank you so much fo your review about your stay in our hotel. We are glad to know you enjoyed your stay.And thank you for highlight the treatment received by our staff, without a doubt, our best value.We hope to see you soon again.Best regards
by A verified traveler
Posted 23 Nov 2024
Good location, but service in their terraza restaurant was very poor. Twice we tried to go there. Waited 5 to 10 minutes, could hear staff joking in the back, but no one came to greet us or give a menu. Too bad, nice looking but we walked out 2 times
Comment from Hotel Management
26 Nov 2024 by Antonio Úbeda - Front Desk Manager, Hotel Management
Dear John,First of all I want to thank you for taking the time to value your stay at our hotel, it is important to know first-hand the experience of our guests to continue improving.I also want to thank you for highlighting our location and the general assessment of your stay.I regret the incident with the restaurant service, I transmit it to the head of the department so that he can delimit what could have happened and what does not happen again.I hope you will visit us again soonBest regards
by A verified traveler
Posted 4 Nov 2024
Restaurant not open weekends
Comment from Hotel Management
25 Nov 2024 by Equipo Sercotel, Hotel Management
Estimado huésped, gracias por valorar su estancia en nuestro hotel de manera positiva, nos alegra que haya disfrutado.Estamos trabajando en nuestro Restaurante y esperamos poder pronto ampliar nuestro servicio.Le esperamos pronto de vuelta.Atentamente, Equipo Sercotel
by A verified traveler
Posted 14 Aug 2024 on Hotels
Excellent stay as normal
Comment from Hotel Management
19 Aug 2024 by Sercotel Team, Hotel Management
Dear John, thank you so much for share your experiencia at our hotel. We are glade to know you enjoyed your stay with us.We hope to see you soon again.Best regards
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
30 Jul 2024 by Equipo Sercotel, Hotel Management
Estimada Neil,Muchas Gracias por su dedicar un tiempo para valorar nuestro hotel! Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder pronto verle de vuelta.Atentamente, Sercotel Hotel Parque
by A verified traveler
Posted 22 Jun 2024
Centric and decent
Comment from Hotel Management
24 Jun 2024 by Equipo Sercotel, Hotel Management
Estimado Christian, gracias por valorar su estancia en nuestro hotel de manera tan positiva y por destacar nuestra privilegiada ubicación.Le esperamos pronto de vuelta.Reciba un cordial saludoEquipo Sercotel
by A verified traveler
Posted 14 Apr 2024
by A verified traveler
Posted 29 Mar 2024
Great location helpful staff nice and clean.
Comment from Hotel Management
31 Mar 2024 by Sercotel Hotel Parque Team. , Hotel Management
Dear Denis, We thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind regards. Sercotel Hotel Parque Team.
by A verified traveler
Posted 24 Mar 2024
Paid for suite for TV in both rooms, TV in bedroom did not work all week, staff unable or willing to do anything about it, TV in room did not work for first 4 days of the 7
Comment from Hotel Management
10 Apr 2024 by Sercotel Team, Hotel Management
Dear Stephen, thank you for share your experience at our hotel. We are sorry for the inconvenience with the TV during your stay.We would have liked your experience to have been better but on this occasion we could not achieve it. We hope that you will give us an opportunity in the future to achieve the excellence that characterizes us.Receive a cordial greetingSercotel Team
