Ratings based on 425 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Beautiful property. Delicious & expansive buffet breakfast. Pleasant & professional staff.
Comment from Hotel Management
4 Dec 2024 by Guest Experience Manager - Santa Catalina, a Royal, Hotel Management
Dear Amanda,Thank you for your positive feedback.We are truly honored to receive such commendation for your stay at Santa Catalina, a Royal Hideaway Hotel.We are delighted that you enjoyed our beautifully maintained property, the selection offered at our breakfast buffet, and the high level of professionalism exhibited by our staff. Your recognition of the impeccable cleanliness of your room, the excellent condition of our hotel, the attentive service provided, and the quality of our room amenities is much appreciated. It's rewarding to know that the efforts of our team to create a memorable experience have been successful.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel
by A verified traveler
Posted 29 Nov 2024
Excellent resort hotel with luxury accommodation. Very close to the beach and an array of good restaurants. Highly recommend
Comment from Hotel Management
1 Dec 2024 by Guest Experience Manager - Santa Catalina, a Royal, Hotel Management
Dear Marcus, Thank you very much for your kind feedback.It warms our hearts to hear that your stay was so enjoyable.We are delighted that you found our accommodations luxurious and our proximity to the beach and local dining options to your liking. It is great that you appreciated the cleanliness of our rooms, the condition of the hotel, and the services we provide. Your commendations on our room amenities are also much appreciated and will certainly be shared with the team.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel
by A verified traveler
Posted 28 Nov 2024
by A verified traveler
Posted 17 Nov 2024
It’s a lovely iconic property with incredible public spaces including a roof terrace and large outdoor pools.
Comment from Hotel Management
18 Nov 2024 by Guest Experience Manager - Santa Catalina, a Royal, Hotel Management
Dear Katharine,Thank you for your positive feedback.We are delighted that you enjoyed the iconic ambiance, our meticulously maintained public areas, the serene roof terrace, and the expansive outdoor pools. It is great that you found the cleanliness of our rooms, the overall condition of the hotel, the service provided, and the room amenities to be top-notch.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel
by A verified traveler
Posted 12 Nov 2024
Lovely hotel, friendly and efficient staff, and the room was superb.
Will definitely stay here again if I'm ever back on the island.
Comment from Hotel Management
13 Nov 2024 by Guest Experience Manager - Santa Catalina, a Royal, Hotel Management
Dear Alex, Thank you very much for your kind feedback.It brings us immense joy to know that your stay with us was a remarkable one.We are delighted that you appreciated the warm hospitality of our staff, the excellent condition of our establishment, and the comfort of your room, ensuring a memorable visit. Moreover, it is great to hear that our services have left a positive impression, and the idea of your return visit fills us with pride.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel
by A verified traveler
Posted 5 Nov 2024
Beautiful property. Fantastic breakfast. Lovely pool. However, pool food was not great. Chicken in Caesar salad was so tough it was like eating rubber, such a shame as everything else was perfect.
Comment from Hotel Management
6 Nov 2024 by Guest Experience Manager - Santa Catalina, a Royal, Hotel Management
Dear Grant,Thank you for your review.We are thrilled to know that your stay with us was largely enjoyable and memorable.We regret to hear your experience with the poolside dining did not meet the high standards that we strive to uphold. The Santa Catalina hotel is committed to providing exceptional culinary experiences, and we are genuinely sorry that the chicken in your Caesar salad fell short of this. Your comments are valued and will be considered as we continuously seek to enhance our offerings.We are pleased that you found the ambience of our property to your liking and that the quality of your room and its amenities provided you with a comfortable and satisfying stay. The dedication to maintaining our historic hotel in pristine condition is a priority for us, and your appreciation of this effort is encouraging.Furthermore, the positive remarks on our service are especially gratifying to receive, as our staff takes great pride in delivering exceptional hospitality. It is wonderful that the breakfast offerings were to your satisfaction, and that our infinity pool added to the enjoyment of your visit.We hope you will return to Santa Catalina, a Royal Hideaway Hotel, and provide us with another opportunity to serve you a flawless experience.Best regards,We hope to welcome you again in the future. Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel
by A verified traveler
Posted 2 Nov 2024
by A verified traveler from Whitby
Posted 28 Oct 2024
by A verified traveler
Posted 15 Oct 2024
This is a gorgeous hotel and felt like old world charm. Loved having drinks at the bar in the evening while a pianist entertained. The roof top pool we got access to, was the perfect way to unwind. We enjoyed a couple of meals on property and had zero complaints. One of our favourite stays during our trip!
Comment from Hotel Management
18 Oct 2024 by Guest Experience Manager - Santa Catalina, a Royal, Hotel Management
Dear Nancy,Thank you for your positive feedback.We are absolutely thrilled that your stay with us was memorable and enjoyable.We are delighted that you appreciated the historic elegance of our establishment, the delightful evenings with live piano melodies at the Carabela Bar, and the serene atmosphere at our exclusive Rooftop infinity pool. The satisfaction you experienced during dining at our restaurants and the overall quality of your stay are aspects we take great pride in.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel
by A verified traveler
Posted 14 Oct 2024
Excellent service. True elegance.
Comment from Hotel Management
18 Oct 2024 by Guest Experience Manager - Santa Catalina, a Royal, Hotel Management
Dear David, Thank you very much for your kind feedback.It is truly heartening to know that your stay with us was so enjoyable. Our team strives to provide a setting that radiates elegance and comfort, ensuring every guest feels the grandeur of over 130 years of history combined with modern luxuries like our Wi-Fi connection and ergonomic furniture for those who also need a working retreat.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel
