Ratings based on 67 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jun 2024
excellent
Comment from Hotel Management
2 Jul 2024 by Guest Experience, Hotel Management
Estimada Lourdes,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Occidental Las Palmas para su visita a Las Palmas de Gran Canaria y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos alegra saber que ha podido disfrutar de su estancia con nosotros. Siempre realizamos el mayor de los esfuerzos por dar a nuestros clientes el mejor servicio y nos alegra que así lo haya percibido. Su satisfacción es nuestra mayor recompensa.Ha sido un placer para nosotros recibirla y esperamos poder servirle de nuevo en el futuro.Guest Experience
by A verified traveler
Excellent accommodations!
Posted 30 Mar 2024 on HotelsVery well kept rooms and clean. The king bed was firm and the pillows soft which we appreciate. The thermostat is eco friendly and we needed help to cool the room. The temp doesn't go lower than 24.5 C but it was very comfortable.
Reception, housekeeping and breakfast staff were helpful and kind! Breakfast options were incredibly immense & you
could special order as well. Would definitely stay here again!
Comment from Hotel Management
31 Mar 2024 by Guest Experience, Hotel Management
Dear Sheryl,We appreciate that you took the time to share your experience with us.We're delighted to hear that you found the room cleanliness and hotel condition to be impeccable, reflecting our commitment to excellence. Our staff will be thrilled to know their efforts in providing helpful and kind service made a positive impact on your stay. It's wonderful to learn that our diverse breakfast options added delight to your mornings. Regarding the eco-friendly thermostat, we appreciate your understanding and are pleased it ultimately contributed to a comfortable environment. Should you require any assistance with in-room amenities during future stays, our team is always eager to help ensure your utmost comfort.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience
by A verified traveler
Posted 27 Jan 2024
Brilliant!
Comment from Hotel Management
28 Jan 2024 by Guest Experience, Hotel Management
Dear Lynsey,We appreciate that you took the time to share your experience with us.We are thrilled to hear that you had a good stay with us.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience
by A verified traveler
Posted 24 Jan 2024
Service was amazing, and location was great!
Comment from Hotel Management
26 Jan 2024 by Guest Experience, Hotel Management
Dear Sydney, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience
by A verified traveler
Posted 17 Jan 2024 on Hotels
by A verified traveler
Lovely Staff but....
Posted 15 Jan 2024 on HotelsFirst of all, without exception the staff were absolutely charming.
The hotel itself was a bit disappointing.
The room had this bizarre setup with an 'Open Plan' ensuite - shower and toilet with glass doors opening into the room, screened by a sink and mirror. Not much privacy if a couple needed it! Also the shower door wasn't secure so a big pool of water outside the door resulted after each use! Room generally a bit tired.
The roof terrace was a disappointment. There was a bar there but never saw it open. The sunbeds and loungers were generally squashed into each corner of the L-shaped floor area. There never seemed to be tidied up whilst I was there. The hot tub was OK but so much more could be made of the roof area to make it more attractive to guests.
Staircase was a trip hazard as the vinyl covering was coming apart in places - obviously an ongoing problem judging from visible repairs
One of the lifts was making a dreadful sound as it went from 4 to 6. I stopped using it!!
The breakfast buffet was good.
Comment from Hotel Management
16 Jan 2024 by Guest Experience, Hotel Management
Dear Bryn,Thank you for your review.We're sorry to hear that certain aspects of your stay didn't meet your expectations. Regarding the open-plan ensuite design, we acknowledge that it may not be to everyone's taste and appreciate your feedback on this matter. We're also addressing the issue with the shower door to prevent any inconvenience for future guests. While our rooftop terrace aims to provide a relaxing environment, we understand that your experience was less than satisfactory and will look into better utilizing this space. We also plan to ensure the staircase is maintained to the highest safety standards. On a positive note, we're delighted to hear that you found our staff to be absolutely charming and that our breakfast buffet met your expectations. Your comments about room cleanliness and service are much appreciated, and we're glad these aspects contributed positively to your stay.We hope to see you again in the future. Kind regards,Guest Experience
by A verified traveler
Posted 8 Dec 2023
by A verified traveler
Posted 20 Nov 2023 on Hotels
by A verified traveler
Posted 13 May 2023
by A verified traveler
Posted 25 Mar 2023
Las Palmas is a good area. The staff is helpful.
Comment from Hotel Management
25 Mar 2023 by Guest Experience, Hotel Management
Dear Anand, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience
