Ratings based on 527 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by marieta, Hotel Management
Good morningThank for take a time and send your valoration about our hotel. we are sorry if your stay was not 100% satisfactory based on the rating we observed.SincerelyMarieta Gonzalez SOSAGuest experience
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
28 Oct 2024 by marieta, Hotel Management
Good morning TrentonThank a lot for your excellent score and valoration ¡Best regardsMarieta Gonzalez SosaGuest experience
by A verified traveler
Posted 22 Sep 2024
My family and I had an amazing few days at this hotel in Gran Canaria. The ocean views were spectacular, the staff was very friendly, and the rooms were comfortable. We enjoyed the peacefulness of the beach, with great weather and excellent local food options. A perfect experience to relax with family. We would definitely come back!
Comment from Hotel Management
26 Sep 2024 by marieta, Hotel Management
Good morningThank you very much for your nice review and we are very happy that the whole family enjoyed it. We are glad that you want to come back, we are happy to welcome you again :)!SincerelyMarieta Gonzalez SosaGuest experience
by A verified traveler
Posted 2 Sep 2024
Great location, right on the Paseo. Staff very friendly. Highly recommend!
Comment from Hotel Management
5 Sep 2024 by marieta, Hotel Management
Good afternoon JeffreyThank you very much for taking the time to send us your review, which is also positive and kind. What a pleasure to read it.Thank you for recommending us, that is the best proof that you have been well in SERCOTEL PLAYA CANTERAS :).
by A verified traveler
Posted 22 Jul 2024 on Ebookers
Les fenêtres ne sont pas isolées ça fait qu’il y avait beaucoup de bruit car il y a le restaurant en dessous impossible de dormir jusqu’à minuit.
On entend les conversations depuis la chambre.
La piscine était trop petite.
Le personnel rien à dire excellent.
Comment from Hotel Management
24 Jul 2024 by marieta, Hotel Management
Good afternoonThank you for your time and writing a review about your accommodation with us.The hotel is located on an avenue that is quite busy with tourists and residents of the area and although our windows are soundproofed, we are sorry that the noise has been a cause of inconvenience.The pool is a pool with a panoramic effect, designed for clients to spend a little time since the hotel is located right at the foot of this beautiful and wide beach.Thank you for your opinion ¡Marieta Gonzalez SosaGuest experience
by A verified traveler
Posted 15 Jul 2024
This is a Hotel in the center.of the city, dont expect it be surrounded by clean streets. Through the hotel on clean and the rooms are also clean and spacious, one day some electrical line was down and the AC was not working, problem solved the next day as well as the water skewer in the shower was clogfed and they did their best to solve it. Breakfast included was exceptional, the restaurant had really good food if you opted to dine in, price is just, based the area and the location of the city you are in. Parking was not an easy task, you had to park a few blocks down a d it was 20 euros per night, if you were lucky enough to fibd a spot in the street then you saved extra bucks there.
Overall I believe is a good hotel to stay near the center, but if you are looking atmore beachy tourist places, then you would have to look at the aouth.
Comment from Hotel Management
22 Jul 2024 by marieta, Hotel Management
Good afternoonThank you very much for sending us your review and rating of the hotel.We are glad that your stay was optimal and that you liked the hotel. In fact, our hotel is a hotel located right at the foot of one of the most beautiful and central beaches in the city.It's great that you found our breakfasts to be a good option, varied and delicious.There is the possibility of parking the vehicle in a nearby parking lot outside of us, when you cannot park easily in the area.SincerelyMarieta Gonzalez SosaGuest experience
by A verified traveler from London
Posted 16 Jun 2024
Complete and healthy breakfast and close to the beach
Comment from Hotel Management
19 Jun 2024 by marieta, Hotel Management
Thank you very much for your kind review and nice rating :)SincerelyMarieta Gonzalez SosaGuest experience
by A verified traveler
Posted 28 May 2024
Amazing hotel with great facilities such as swimming pool. Hotel is located a minute away from the beach and there are multiple dining options and coffee shops. Very friendly staff and fabulous cleaning team who is always very nice and helpful.
Comment from Hotel Management
2 Jun 2024 by marieta, Hotel Management
Hi DanaHow nice that you found our hotel amazing and our staff friendly and attentive. Thank you for the mention of the housekeeping team who were always pleasant and helpful.Best regardsMarieta Gonzalez SosaGuest experience
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
22 Apr 2024 by marieta, Hotel Management
Good morning TobyThanks for your positive score about hotelSincerelyMarieta Gonzalez SosaGuest experience
by A verified traveler
Plus jamais!
Posted 27 Feb 2024 on HotelsTrès cher pour ce que c'est... Aucun endroit pour la voiture pour l'arrivée et le départ pour débarquer les valises. Assez bruyant la nuit si on est face à la mer car on entend tout le monde sur le boardwalk sur les bancs etc. Aucune machine distributrice donc si besoin de bouteilles d'eau ou autre en soirée ou la nuit, aucune possibilité dans l'hôtel et autour proche. Ils nous disent que le minibar est gratuit ce qui est vrai mais il n'est pas rempli lors du ménage. Même chose pour les cafés. On a donc demandé à la réception un café et il fallait le prendre dehors au grand vent. On a aussi demandé un autre jour si on pouvait nous réchauffer un burger dans une boîte au micro ondes 1 min. Le gars à la réception nous a dit oui mais il est revenu en nous disant que le chef ne voulait pas car cela ne venait pas du restaurant de l'hôtel et que c'était la loi espagnole de salubrité... Aucun micro-ondes disponible nulle part. Les photos montrent des chambres avec balcon mais très peu ont. Très très déçu. La piscine est chaude même en hiver, car peu profonde, mais il vente tellement que nous y sommes allés qu'une fois.
Comment from Hotel Management
3 Mar 2024 by marieta, Hotel Management
Good afternoonWe appreciate your review with the experience you had at the hotel, and we are very sorry that it did not live up to your expectations. We do not have a parking garage but there is one very close by where guests can park with discounts for them.We are sorry if the roommates forgot to refill their minibar during their stay.It is true that if guests bring food from outside the hotel, it is not possible to use the kitchen facilities to heat the food, although we do have a microwave in our staff dining room, with which we could have offered you that detail. We regret it too. Best regardsMarieta Gonzalez SosaGuest experience
