Ratings based on 516 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
Hotel very clean
by A verified traveler from Southampton
Posted 13 Jan 2025
This hotel is very conveniently positioned for the central business and shopping area of Las Palmas and is just a short walk from the old town and cathedral.
The staff are very welcoming and the lobby has a very open and modern feel.
The breakfast buffet is good, with a wide selection of food on offer and eggs cooked to order. It was regularly replenished so there was never a shortage of choice whether you dine early or late.
The food in the new lobby bar is good. We liked the main courses, but avoid the 'sharing sardines' as they are literally a tin of sardines and a packet of crisps you could buy in the local shops for €2.
The hotel is clearly needing to be refreshed. The coerridors feel very dark and sombre. The paint in the rooms is showing wear, although the furnishings are good and the bed is comfortable. The wood flooring has not worn well - in our bathroom the boards had bent so the door only opened outwards.
There is a rooftop pool, but this is not heated. You need to take care around it as much of the decking is bent and there are numerous loose screws.
Overall this felt like a quality hotel that needs money spent to bring it back to a good 4* standard. However, the staff were great and this, coupled with the location, means I would consider staying there again.
by A verified traveler
Posted 8 Jan 2025
Could do with a bit of TLC. Lovely staff - really professional. Nice place, well kept and very clean. Was easy enough to park but that might be a real challenge in summer. Down sides were the lift waits (there are three small and slow, old-fashioned lifts; they'd really benefit from replacing with two larger modern speed lifts) and the gym really needs attention. The breakfast was fine - a couple of things you'd normally expect to see were missing but it was decent value with several coffee options. The breakfast room is not for those who dislike noise though. Was really impressed by the rooms on the whole - the sea view, while you're looking at a commercial shipping operation - is still impressive.
by A verified traveler
Posted 30 Dec 2024
Great location to travel the island
by A verified traveler from Gentofte
Posted 29 Dec 2024
Property is located in the northern part of the island. With a rental car, this becomes very convenient to experience the local flavour that is available in and around the hotel as well as access the more touristy southern parts.
Excellent veg options for breakfast, and a friendly staff made our stay very pleasant.
We traveled as a family of 4 with two kids.
by A verified traveler
Posted 22 Nov 2024
The staff were excellent and very helpful. The rooms need refurbishing and bringing up to a good standard. Only 2 out of 3 lifts working, and you had to wait awhile for the lift. Pool on roof very small and only a few sunbeds. Always taken early. The beach is a good 30 minute walk.
by A verified traveler
Posted 11 Nov 2024
Lovely hotel, great location and ideal for couples/families
by A verified traveler
Posted 3 Nov 2024
A good hotel in a quiet area. What i liked the most in the view of the city from our 10th floor room.
by A verified traveler
Posted 17 Sep 2024
Had a very pleasant stay at the Hotel, overall it’s very nice and super friendly staff the only bad thing is you can see it’s not the newest because some of the floor was damaged, the chair that was in the room already had some little damage and the shower was clogged but the next day someone came and fixed the shower so that was very nice. I’d recommend staying here
by A verified traveler
Posted 1 Sep 2024 on Hotels
