Ratings based on 1,039 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
The rooms are clean and the staff were SO amazing. Very nice and courteous and seemed to like their job. On-site restaurant was great and good bar area.
by A verified traveler
Posted 25 Sep 2024
I really enjoyed our stay. I especially loved the pool area. Thank you so much for the great service.
Comment from Hotel Management
25 Sep 2024 by Emily M- Guest Relations Coordinator , Hotel Management
We are so happy to hear that you had a wonderful stay at Hotel Encanto and experienced that top notch service that we strive for! Thank you for taking the time to provide some feedback. We hope you can come back to enjoy some more R&R poolside!
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Emily M- Guest Relations Coordinator , Hotel Management
Thank you for taking the time to leave a rating, Ben. We appreciate the support.
by A verified traveler
Posted 21 Sep 2024
Love the text service before we arrived. Would have been nice to know the bar and restaurant are closed on Sundays and Mondays, since we arrived on Monday. There has to be a better way to request servicing our room, because it was missed. The staff then went above to right the situation.
Comment from Hotel Management
23 Sep 2024 by Emily M- Guest Relations Coordinator , Hotel Management
Larry, Thank you for taking the time to provide some feedback regarding your stay with us. We apologize that we fell short in regards to housekeeping services, but we are thankful that our staff stepped up and made sure you felt valued and cared for. We hope to host you again in the future!
by A verified traveler
Posted 21 Sep 2024
In my opinion, a five star hotel. Elegant.
Comment from Hotel Management
23 Sep 2024 by Emily M- Guest Relations Coordinator , Hotel Management
Thank you for that glow review, Stella. We greatly appreciate the support and feedback. We look forward to caring for you again!
by A verified traveler
Posted 20 Sep 2024
Antiquated mechanical systems hot water did not work properly took at least 20 to 25 minutes for it to warm up general manager, was not responsive. Would never go back nor advise anyone to use this facility
by A verified traveler
Posted 19 Sep 2024
Great property and close to shops and restaurants! Comfy pillows and beds. We will stay again.
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 17 Sep 2024
by A verified traveler
Posted 14 Sep 2024
The Spanish feel of the hotel makes it unique, beautiful.
Comment from Hotel Management
16 Sep 2024 by Emily M- Guest Relations Coordinator , Hotel Management
We take great pride in showcasing the historic culture around us, Dianne. We are thrilled to hear that you enjoyed your stay with us. Thank you for the feedback
